Responsibilities:
* Be the first proactive point of contact, giving a warm and friendly welcome to all visitors and tenants to Winslade Park.
* Ensure customer satisfaction remains high by providing an excellent customer experience.
* Maintain thorough and accurate tenant information.
* Answer all tenant questions/queries as promptly as possible.
* Oversee the Concierge mailbox & Meeting Rooms calendar.
* Inform tenants either via the telephone or email they have a visitor.
* Go through the daily opening checklist, ensuring that all four of Winslade Park buildings serviced kitchens are clean, tidy, well stocked, and ready for the day.
* Ensure the meeting rooms are clean and tidy and ready for use.
* Distribute all mail to tenants on the morning it arrives.
* Answer and manage the reception phone.
* Carry out Estate Team Fire Warden duties.
* Carry out weekly fire alarm testing and record findings for all 4 buildings.
* Carry out daily checks on all communal areas & report any maintenance issues to the Estate Manager.
Qualifications:
* A minimum of 5 years customer service experience.
* IT literate in Microsoft packages.
* Excellent telephone manner.
* Excellent communications skills both verbal and written.
* Excellent organizational skills.
* The ability to maintain a positive and professional attitude at all times.
* Excellent time management skills and the ability to meet deadlines.
* Ability to maintain confidentiality, and to handle situations with tact and professionalism.
* Have a friendly nature.
* Be a team player who is willing to ‘get stuck in;.
#J-18808-Ljbffr