Job Description Job Summary
BGA are looking for a talented individual to develop and provide excellent service to new and current customers. The Senior Customer Service Advisor will be responsible for working with all areas of the business to maximise the distribution of the BGA brand. While also working to cover the Customer Services Manager when required. The successful candidate must possess a hands-on attitude regarding problem solving, a good multitasker and a willingness to learn at speed.
Key Responsibilities:
Assist with answering all incoming telephone calls in a professional and competent manner over busy periods
Make outgoing calls to customers in regard to queries
Respond to internal and external enquiries via email and phone in a timely manner
Input UK and Export orders via email, over the phone and our electronic ordering system
Manage and update customer accounts including new accounts in our internal and WMS system
Managing the DPD dashboard daily
Working closely with UK and Export Sales, Product Management and Marketing to maximize the distribution of the BGA brand
Keeping the CRM ,Smartsheet updated and working with reports on Power BI
Supporting the Customer Service Manager with any other duties & managing their workload while on vacation, these responsibilities will include: