Job summary We are recruiting for a Patient Safety Administrator to join our busy Patient Safety Team at Littlemore Mental Health Centre in Oxford. This is a fantastic opportunity to gain experience, exposure and knowledge of the Trust and our services, liaising with colleagues at all levels as well as external stakeholders. You'll manage the day-to-day administration of our patient safety incident reporting and investigation processes and act as first point of contact for patient safety enquiries, ensuring clear and effective communication with internal teams and external organisations. Your role will involve overseeing patient safety emails, ensuring timely responses and actions, and preparing reports and minutes for patient safety meetings. Additionally, you will monitor and manage patient safety incidents on systems such as Ulysses and support the development of operational procedures aimed at improving patient safety services. The role offers an opportunity to make a meaningful impact in a supportive environment, contributing to the safety and quality of patient care. If you have strong administrative skills and are experienced in managing sensitive information, we would love to hear from you Main duties of the job Manage the day-to-day administration of patient safety incident reporting and investigation processes Act as the first point of contact for patient safety enquiries, providing effective communication with internal teams and external organisations Oversee patient safety emails and ensure timely responses and actions Prepare reports and minutes for patient safety meetings, ensuring all actions are documented and followed up Monitor and track patient safety incidents and manage data using systems such as Ulysses Support the development of operational procedures to improve patient safety services Please refer to the job description attached for a comprehensive list of duties About us Oxford Health is a great place to work. To be able to showcase yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details of qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and tailor your supporting statement to the role you are applying for, addressing the essential criteria found in the JD. As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who or where you are, you will receive: "Outstanding care delivered by an outstanding team" Our values are: "Caring, safe and excellent" We offer a wide range of benefits designed to support your career and wellbeing: Excellent opportunities for career progression Individual and Trust wide learning and development 27 days annual leave, plus bank holidays, rising to 33 days with continuous service NHS Discount Pension scheme Lease car scheme Employee Assistance Programme Mental Health First Aiders Staff accommodation (waiting lists may apply) Staff networking and support groups Date posted 14 October 2024 Pay scheme Agenda for change Band Band 5 Salary £29,970 to £36,483 a year Per annum | pro rata Contract Permanent Working pattern Full-time Reference number 267-CS6681704 Job locations Littlemore Mental Health Centre Sandford Road Oxford OX4 4XN Job description Job responsibilities Please refer to the job description and guidance notes attached for further information on this role Job description Job responsibilities Please refer to the job description and guidance notes attached for further information on this role Person Specification Qualifications Essential GCSE English and Maths or equivalent Desirable Business Administration Level 3 NVQ or equivalent Experience Essential Significant experience of working in a busy and dynamic administrative role including using initiative and developing/maintaining office systems Arranging meetings and booking rooms, and using Microsoft Teams for meetings Extensive experience of minute taking Desirable Previous experience in a Governance / Patient Safety role NHS administration experience Knowledge & Skills Essential Proficient in the use of MS Office (Word, Excel, Power point, Publisher, Access) and Microsoft Teams Ability to deal with patients, families and staff in a polite and effective manner, via email and on the telephone Excellent organisational skills/managing diary systems and tracking information. Showing good time management skills with the ability to re-prioritise. Person Specification Qualifications Essential GCSE English and Maths or equivalent Desirable Business Administration Level 3 NVQ or equivalent Experience Essential Significant experience of working in a busy and dynamic administrative role including using initiative and developing/maintaining office systems Arranging meetings and booking rooms, and using Microsoft Teams for meetings Extensive experience of minute taking Desirable Previous experience in a Governance / Patient Safety role NHS administration experience Knowledge & Skills Essential Proficient in the use of MS Office (Word, Excel, Power point, Publisher, Access) and Microsoft Teams Ability to deal with patients, families and staff in a polite and effective manner, via email and on the telephone Excellent organisational skills/managing diary systems and tracking information. Showing good time management skills with the ability to re-prioritise. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Oxford Health NHS Trust Address Littlemore Mental Health Centre Sandford Road Oxford OX4 4XN Employer's website https://www.oxfordhealth.nhs.uk (Opens in a new tab)