Exhibits Team Leader
£28,000 per annum plus fantastic benefits
Weekend, bank holiday and occasional evening working required
Due to the nature of the estate, a driving license is preferred for this role
www.thenewtinsomerset.com
Our Exhibits Team Leader
Reporting to our Visitor Attraction Exhibits Manager, our Team Leader's primary responsibility will be to ensure the smooth and efficient day-to-day running of the exhibitions across the estate. You'll utilise both your people skills as well as your love for our exhibits as a huge focus will be on the guest experience, ensuring our guests enjoy their time with us from arrival through to departure. The role will also involve leading a team of around 25 hosts across 3 exhibits spread out across the Estate. This will involve assisting with scheduling, inputting absences and approving holidays - ensuring there is enough cover across all exhibits throughout the year.
You'll develop a strong knowledge of the exhibits, their workings and their history - sharing your knowledge with both team members and guests. You'll also be trained in exhibition curatorial duty of care and guide your team in proper care for the exhibits.
Key Responsibilities
* Assist the VA Exhibitions Manager with the scheduling
of Hosts to ensure adequate staffing levels across the exhibits.
* Supporting the VA Exhibit Manager in the
ongoing training and development of VA Exhibit Hosts.
* Audit and ordering of operating supplies in
a timely manner.
* Ensuring visitor satisfaction, from
admission through to departure.
* Develop a strong technical knowledge of the
exhibits, their operation and how to trouble-shoot technical issues.
* Contribution to the development and
evolution of the Exhibits across the Visitor Attraction.
* Build relationships with your colleagues in
other department
* Assist in the further development of
improved operating procedures within the exhibits.
* Assist in developing H&S and Emergency
procedures across the VA department.
What we can offer
* A positive workplace environment with opportunities to develop both personally and professionally.
* Stay in shape with complimentary use of our gym and wellbeing classes
* Look after your wellbeing with complimentary access to our Spa and swimming pools and our exclusive benefit of 50% off Spa Treatments.
* Enjoy shopping in both our shops on estate and online with 30% discount for all our colleagues and free delivery for any online purchases.
* Discover exclusive perks with our discounted hotel stays for staff, accompanied by a fantastic 30% discount at our restaurants.
* The opportunity to ensure your views are heard and shape the future of the business via our Employee Engine Room.
* Complimentary garden membership for the Newt and our partner gardens including the Eden Project, Kew Gardens and The Lost Gardens of Heligan
* Complimentary meal whilst on shift, created using fresh produce from our estate by our dedicated staff food chefs
* We value your hard work and recognise your achievements through our colleague recognition programme “Newt Awards” with the opportunity to achieve a variety of amazing rewards including a complimentary Hotel Stay.
* Support from our Employee Assistance Programme for both yourself and your family
* A team that knows how to have fun with regular team engagement activities including monthly Gather and Grow Motivational Speakers and our regular fun squad events, which include activities such as Go-Karting and Wine Tasting, to name but a few.
* Up to 30 days annual leave each year for our full-time team
What we’re looking for
* Previous experience within visitor attraction/heritage management or similar organisation
* High customer service standards
* Excellent written and verbal communication skills
* Previous team leader experience
* Knowledge of modern exhibits management is preferable
Where you'll be working - Exhibits in the Visitor Attraction
The Newt in Somerset covers around 800 acres, with the majority of this being the Visitor Attraction area. There are 3 main exhibits on the Estate:
* The Story of Gardening -
Dig into the history of gardening and explore the human impulse to shape beauty from the ground at our feet. Garden rooms and interactive exhibits transport you to gardens throughout time.
* The Beezantium -
A jewel box, the Beezantium explores the intricate connections between bees, the land and us humans. Nestled in the woodland surrounded by a specially planted Apiary, it houses a selection of our wild bee colonies in observation hives.
* The Roman Villa - The expansive and ambitious reimagining of a Romano-British villa, inspired by the unearthing of a settlement on the estate, dating back to 351AD, sitting alongside an innovative and interactive visitor centre.
Who are we - The Newt in Somerset
Nestled within an expanse of rolling fields and steeped in ancient history, our luxury country estate stands as a haven of refined elegance, inviting guests to explore acres of captivating gardens, meandering pathways, and enriching exhibitions - accessible 364 days a year for our members. Our hotel extends a warm welcome, offering a home-away-from-home experience where impeccable service flourishes in an ambiance of unassuming sophistication. Beyond the estate, the Newt's essence remains tangible, with our Ecommerce teams delivering our finest products to homes, while media and membership endeavours keep them informed of our latest developments. Behind the scenes, a tapestry of talented teams - from Housekeeping to HR, Finance to Farming - collaborates harmoniously, crafting an unforgettable journey of growth, development, and innovation, where every contribution creates unparalleled experiences.
INDHOS