Join Central London Community Healthcare (CLCH) as a Training Officer (Band 4), where you'll be pivotal in delivering top quality training and continuing to enhance service quality. Operating from Woodfield Medical Centre, W9 3XZ, with occasional requirements to work at our other sites across Inner Northwest, you will contribute to the mission of delivering exceptional care closer to home.
Main Duties of the Job
Responsibilities include effective coaching and direct involvement in quality improvement projects. The role encompasses delivering training to SPA Administrators and Front of House Receptionists.
You'll be expected to develop and maintain training materials, facilitate local inductions to the department, and support data analysis for training programs and service delivery. If you bring previous training experience, strong communication skills, and a commitment to delivering high-quality work, apply now to be part of our diverse and dynamic team.
We welcome applications from all qualified candidates as an equal opportunity employer.
About Us
Just as we care about our patients' well-being, we care about yours!
We can offer you:
* A comprehensive induction into the community service followed by a local induction to introduce you to the role
* Car lease scheme (only available for Band 5 and up)
* Flexible working options
* Training, support, and development in your career
Job Responsibilities
Please refer to Job Description and Person Specification for outline of skills, knowledge, and experience required.
Person Specification
Education/Qualification
* Good general standard of education to GCSE Level (Grade A-C) including English and Mathematics or equivalent Level 2 qualification(s)
* Educated to diploma level or equivalent level combination of NVQ 3 education, short courses, and experience
Experience
* Previous experience in a similar training role
* Experience of inputting to databases, spreadsheets, and/or other IT Systems and business applications used in the office environment
* Experience of using patient administration systems
* Experience of dealing with enquiries from the public and partner organisations
* Experience of prioritising workload to meet conflicting demands
* Experience of supervising staff
* Experience of organising meetings and events including speakers
* Experience of working in the NHS/Public sector
* Experience of working with the general public in a customer or client-facing role
Skills & Knowledge
* Knowledge of a range of administrative/secretarial procedures
* Understanding of patient pathways and medical terminology in own area of work
* Proven ability to balance competing and often conflicting demands for resources, in order to achieve local and corporate objectives
* Understands the need for confidentiality, including electronic information
* Knowledge of and commitment to equal opportunities
* Competent in the use of MS Word, Excel, PowerPoint, Scheduler, and Outlook (or similar application)
* Ability to work effectively in a team and autonomously
* Advanced level in computer skills - spreadsheets, presentations, databases, electronic diary
* Demonstrable knowledge and understanding of safeguarding children and vulnerable adults
* PowerPoint presentation and set up
* Experience of taking, producing, and distributing formal minutes
* Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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