Ocho are seeking a proactive IT Systems Support Analyst with at least 2 years of IT experience and a strong background in Microsoft Dynamics CRM and Power BI. What youll do: Provide expert support for IT systems, resolving incidents and service requests to keep our team running smoothly. Maintain and improve key systems, including Microsoft Dynamics CRM, SharePoint, SQL Server, and ERP solutions. Collaborate with third-party providers and escalate issues when needed. Monitor critical services to ensure uptime and efficiency while continuously looking for ways to improve. Develop Power BI dashboards and reports to deliver actionable insights. Create and maintain user-friendly documentation and guides for seamless system adoption. Experience: Proven expertise with Microsoft Dynamics CRM and Power BI. A solid foundation in IT systems, backed by a degree in IT/Computer Science or equivalent experience. Confident troubleshooting skills and a methodical approach to problem-solving. Strong communication, time management, and team collaboration skills. A commitment to excellence and customer satisfaction. Please apply now if you are meeting the above requirements or reach out to Andrew Harrison directly to discuss further. Skills: Microsoft Dynamics Power BI SQL