JOIN US At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey OUR HOTEL OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family An additional days leave for your birthday Enhanced Maternity, adoption & shared parental leave Course Sponsorship 30% F&B discount at RBH hotels Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year And much much more AN EVENING IN THE LIFE OF INTERIM NIGHT MANAGER AT OUR HOTEL What you'll be doing · Balance and reconcile daily financial transactions, including room revenue, food and beverage sales, and other charges · Prepare end-of-day financial reports for management, ensuring accuracy in accounting records and resolving discrepancies · Check in late arrivals, assist guests with any inquiries, and provide overnight front desk support, ensuring a seamless guest experience · Conduct regular security checks throughout the hotel premises to ensure guest and property safety · Collaborate with the front office and accounting teams to address any issues identified during the night audit · Maintain clear communication with the day team by preparing handover notes and ensuring all relevant information is recorded · Handle any emergency situations overnight, acting as the point of contact and coordinating with emergency responders · Recruit, train, and mentor night team members to create a positive, collaborative environment; conduct regular training sessions to maintain service standards and empower team members to handle guest inquiries confidently Act as the primary contact for guest concerns, handling complaints with empathy and efficiency Ensure front desk operations comply with hotel safety standards, oversee emergency procedures, and maintain a secure environment for guests and team members Manage the cooking and service of convenient meals and breakfast for our guests WHAT WE NEED FROM YOU Previous experience in hospitality or finance roles, with an understanding of accounting principles Strong attention to detail and accuracy, particularly in financial reconciliation Good communication skills and the ability to handle guest enquiries professionally Basic IT skills and familiarity with property management systems (PMS) Flexibility to work night shifts and the ability to remain focused and productive EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact careersrbhmanagement.com