Position: Business Development Manager (BDM)
Salary: £30-40k
Location: West Bromwich (West Midlands)
Type: Full time, Permanent
Hours of work: 8:30am – 5:30pm (Mon-Thurs), 8:30am – 4:30pm (Friday)
We’re seeking a driven Business Development Manager with a passion for forging strong relationships and identifying new market opportunities. In this role, the Business Development Manager will leverage sales expertise to expand our client base, enhance customer satisfaction, and promote our innovative product offerings. If you thrive in a fast-paced environment and are eager to make a significant impact in a growing industry, we want to hear from you!
Responsibilities of a Business Development Manager:
* Continuously seek opportunities to enhance the customer experience while introducing current and potential customers to the full range of company products and services.
* Establish strong relationships with both new and existing customers, demonstrating a proven ability to drive sales growth.
* Assist the sales team by generating quotes, scheduling appointments, arranging samples, and fostering both existing and new business.
* Participate in company sales events.
* Conduct cold calls to potential customers (using the ACT database or other resources) to identify new business opportunities.
* Engage in cross-selling and upselling of products.
* Make monthly retention calls, focusing on accounts with zero spending or significant declines, and update the in-house CRM system accordingly.
* Maintain the CRM by documenting all call activities, with an emphasis on capturing customer data.
* Conduct regular market research related to competitors or products with sales managers, proactively suggesting follow-up promotions.
* Process orders when the administrative department is busy or during staff holidays.
* Oversee and manage customer accounts effectively.
* Manage your accounts to drive growth in your designated area.
Skills & Experience of a Business Development Manager:
* Excellent interpersonal communication skills.
* Ability to maintain confidentiality.
* Experience in sales.
* Dedication to ensuring customer satisfaction, both externally and internally.
* Exceptional customer service skills, consistently exhibiting a positive, friendly, and professional demeanor.
* In-depth product knowledge.
* Strong attention to detail.
* Strong analytical skills.
* Proficiency in Microsoft Office Suite—Word, Excel, and Outlook.
Benefits:
* Career development.
* Fuel paid for business mileage.
Next Steps:
Apply for this Business Development Manager position through this advert. If you would like more information about this role, please contact Sherry on our Commercial team on 0116 485 0051.
#J-18808-Ljbffr