Head of Credit Control & AR Location: Milton Keynes (Hybrid Working) Salary: £80,000 per annum Bonus & Benefits Sector: Financial Services Role Purpose We are seeking an accomplished credit professional to lead and transform the credit management function for our financial services client. This senior position requires a commercially astute individual with strong leadership capabilities to enhance cash flow performance while maintaining robust risk controls across their commercial portfolio. Key Accountabilities Credit Risk Strategy & Governance Develop and implement comprehensive credit policies aligned with business objectives Establish risk-based customer credit limits and payment terms Monitor portfolio performance indicators and implement early intervention protocols Manage relationships with credit reference agencies and insurance providers Receivables Management Oversee the end-to-end collections process for a complex receivables portfolio Implement targeted initiatives to improve Days Sales Outstanding (DSO) metrics Drive digital transformation of collections processes through automation Resolve escalated billing disputes and payment discrepancies Team Leadership Recruit, develop and mentor a high-performing credit control team Establish clear performance metrics and service level agreements Foster cross-functional collaboration with Commercial and Finance teams Ensure compliance with FCA regulations and internal controls Management Reporting Prepare board-level reports on debt ageing and cash flow forecasting Conduct detailed portfolio risk analysis and stress testing Present strategic recommendations to executive committee Person Specification Essential Criteria Minimum of 8 years' experience in credit management within financial services Proven track record in B2B credit control and receivables management Comprehensive understanding of credit risk assessment frameworks Experience implementing process improvements in credit operations Technical Competencies Advanced analysis and reporting skills Working knowledge of UK financial services regulation Proficiency with credit management systems (e.g., Experian, Equifax) Leadership Attributes Strong people management and development skills Excellent stakeholder engagement abilities Commercial acumen with balanced risk judgement Outstanding communication and presentation skills Why This Role? Genuine opportunity to shape credit strategy Platform to modernise credit operations through technology Competitive remuneration package Career development prospects Flexible hybrid working model from their state of the art Milton Keynes offices