We're looking for a keen Technical Support Manager to join our support team. It is important to note that this is not an IT position. We need someone with good hands-on skills, an electronics background, or just a solid knack for technical things. It's a role that mixes proper technical challenges with chances to move up—ideally suited for an individual with a keen interest in emerging technologies and a commitment to delivering exceptional service. If you are characterised by your curiosity, organisational skills, reliability, attention to detail, and ability to work effectively independently and in a team, you may be spot-on. Please read on.
About Us:
Freeform Fabrication Limited is a dynamic and innovative company supplying cutting-edge technology. Established in 2003, we've become a leading provider of advanced tech products and solutions in the UK and internationally. We are dedicated to excellence and innovation, pushing digital printing and manufacturing boundaries.
Key Responsibilities:
* Collaborate with our engineers and the technical support team to improve our after-sales support.
* Manage technical support inquiries, ensuring swift resolution of customer issues to maintain high standards of service.
* Work with other teams to enhance the customer experience.
* Develop and implement strategies to optimise support processes and efficiency.
* Serve as the primary point of contact for technical issues, providing expert guidance and solutions.
* Maintain up-to-date technical documentation and knowledge base.
* Improve customer satisfaction through proactive support and personalised service.
Qualifications and Skills:
* A background in engineering, electronics or related fields (or equivalent experience).
* Solid experience (2+ years) in a technical support role.
* Proficient in using digital media, data sheets, email, and office applications.
* Excellent problem-solving skills and the ability to address technical issues effectively.
* Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
* Experience with CRM systems, ticketing tools, and data analysis software: beneficial.
What Sets You Apart:
* Experience with 3D printing or additive manufacturing technologies.
* Previous work experience in a warehouse, stock management, or customer-facing role.
* Ability to speak other languages to support our diverse customer base.
Why Join Us:
* Competitive salary reflecting your experience and skills.
* Attractive benefits package, including a pension, work mobile phone, and company car (if applicable, after completing a probation period).
* Opportunities to learn from the product manufacturers and gain certified qualifications.
* Modern, eco-friendly office with state-of-the-art facilities.
* A friendly work environment that values innovation, ambition, and creativity.
Professional Development Opportunities:
We support our employees' development with:
* Opportunities to enhance your skills and technical knowledge.
* Potential to develop new skills through projects outside of technical support.
* Support for further education, including apprenticeships.
* Internal training and factory visits for product familiarisation.
* Performance reviews focused on your professional growth.
* Support for attending industry events and workshops.
Our Values:
At Freeform Fabrication, we believe in pushing the limits of what's possible. We are looking for individuals who share our passion for innovation, commitment to excellence, and desire to make a real impact in modernising manufacturing.
How to Apply:
If you're ready to advance your career and join our team, we would like to hear from you. Please send us your CV and a cover letter outlining why you are a good fit for this role.
Freeform Fabrication Limited is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for everyone.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year based on relevant experience.
Schedule:
* Monday to Friday
Work Location: Stevenage, Hertfordshire, a mixed role combining office and field-based.
Proposed start: ASAP
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