As a result of our client expansion plans, and continued ongoing success we are seeking a dynamic IT Service Desk Technician to be based at a Head Office in Plymouth. Working as part of a busy Incident team, you will provide professional, timely and courteous support for end users by resolving computer software/hardware problems.
Key Responsibilities and Accountabilities:
1. Experienced IT Technician able to provide comprehensive support service to the end customers within a Retail environment.
2. Receive, log, monitor and respond in a timely manner to Service Requests across three communication channels.
3. Escalate complex and high priority Service Records to both internal and external teams in line with agreed processes.
4. Provision of Technical support on Beanstore Till system and all related hardware, software, and data networks.
5. Ability to assess technical errors and determine a resolution process around till peripherals, i.e.: Till Printers, Scanners, PEDs.
6. Follow-up on issue resolution via communication with front end customers.
7. Provide a customer-centric interface for users of The Range IT systems and external parties where applicable.
8. Key personal characteristics include reliability, flexibility, and willingness to contribute to a team working environment.
9. Perform other ad-hoc duties as assigned by the IT Service Desk...