Company Description
Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.
Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.
Job Description
Prime Function:
* Responsible for daily administration, meeting and greeting visitors, dealing with guests’ queries and complaints, and booking rooms.
* Maintain high standards of customer services at the Reception office so that customers’ expectations are consistently exceeded.
* Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
* Any matter which may affect the interests of ACCORHOTELS should be brought to the attention of the Management.
Key Responsibilities:
People Management
* Provide effective support to the team to enable them to provide effective and efficient services.
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
* Identify optimal, cost-effective use of the resources and educate the team on the same.
Operational Management
* Ensure quality and appropriateness of customer service provided.
* Maintain Front Office log book and shift reports.
* Respond to inquiries and resolve problems in an effective manner.
* Ensure all guests receive a swift, smooth, professional and friendly check in and check out.
* Maintain record of all banquet and any other functions in the hotel.
* Liaise with other departments for the resolution of day-to-day administrative and operational issues.
* Carry out other duties which naturally fall within the reasonable expectations of the post.
* Adhere to the Procedures & Standards Manual.
* Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
* Liaise with Housekeeping for the Room Status.
* Handle additional responsibilities as and when delegated by the Management.
Qualifications
BHM / Diploma in Hospitality
Good communication skills
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