CRM Specialist – Luxury Fragrance
Flagship Boutique – Central London
Up to £35,000 + Excellent Commission
We have exclusively partnered with a rapidly growing luxury fragrance brand, who work closely with the world's finest perfumers to craft an extraordinary collection of fragrances, ensuring every moment is enveloped in captivating scents.
As the CRM Specialist, you will have the ability to develop and maintain a world-class client database. You will take full ownership of the role, working autonomously whilst inspiring the team to deliver an exceptional client journey beyond the point of sale.
The Role:
* Developing and overseeing the company’s CRM process
* Analysing client data to identify trends and preferences
* Designing and implementing tailored CRM initiatives
* Implementing innovative strategies to recruit new clients and retain existing ones
* Building and maintaining loyal relationships
* Using feedback and performance metrics to improve client acquisition and retention
* Ensuring data accuracy, security, and compliance with relevant regulations
* Overseeing the client experience post-sale
About You:
* 2+ years’ experience in a luxury brand
* Proven success with client recruitment, retention, and relationship management
* Strong interpersonal skills
* Exceptional communication and organisational skills
* Proactive and autonomous
* Creative and innovative
* Passionate about luxury fragrance
* Availability to work flexible working hours
The Package:
* £35,000 basic
* Generous commission structure – HIGH earnings potential
* Private Health
* Lunch Vouchers
* Staff discount + allowance
* Uniform provided
* Exceptional growth potential