Location: Nuneaton
Contract type: Full time
Hours: 40 hours per week
Salary:£30,000, plus 30 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
About the role
Relationships mean everything to us, this one is particularly special, and youll have an important part to play leading a team of customer service advisors to delivery exceptional service to yhe McLaren retailers. You will support the management of aftersales customer services on behalf of McLaren in accordance with contractual requirements.
We dont just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. Youll have a key role to play in helping your team go From Gate to Great, and all the opportunities that go with it.
As part of your key responsibilities youll:
1. Ensuring resolution times are monitored and that you are actively seeking ways to improve the overall resolution time through implementation of creative continuous improvement initiatives.
2. Ensure at all times that KPIs are maintained.
3. Provide performance reports on individual members of your team and as an overall team.
4. Proactively review our internal procedures including but not limited to our decision tree and...