Night Manager Job Description
At the Hilton Birmingham Metropole, we are seeking an exceptional Night Manager to join our Front Office team. As a Night Manager, you will play a crucial role in ensuring that our guests receive an exceptional experience from check-in through check-out.
Key Responsibilities:
* Oversee the night-hour supervision of the Front Office Team to maintain high standards.
* Serve as a point of contact for regular and VIP guests.
* Complete Night Audit duties to ensure accurate reporting.
* Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
* Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
* Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
* Manage, record, and promptly resolve issues or emergencies that arise.
Requirements:
* Previous supervisory experience in Front Office within the hotel/leisure/retail industry.
* High level of IT proficiency.
* Excellent leadership, interpersonal, and communication skills.
* Accountable and resilient.
* Commitment to delivering a high level of customer service.
* Ability to work under pressure.
* Excellent grooming standards.
* Flexibility to respond to a variety of work situations.
As a Night Manager at the Hilton Birmingham Metropole, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.