Job summary We are looking to recruit Community Administration Advisors to support our community nursing teams based in Calderdale. This role involves 7 day working including Bank Holidays You will need to be able to display excellent IT knowledge and skills, communication skills, the ability to listen, problem solve and have attention to detail skills using a range of electronic information. The role is office based supporting the Specialist Nursing service and District Nursing Team. To provide a 'customer focused service', maintaining a professional manner; including when difficult situations arise Co-ordinate and prioritise referrals into community nursing and specialist nursing services from both the acute setting and primary care Provide highly skilled telephone advice and support to patients and carers who may have complex conditions, via telephone advice calls Work proactively to support the clinical teams, within an extremely busy office environment With a good knowledge of IT skills using a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way Prioritise clinical appointments for service users Order and receive clinical supplies, including stock taking where necessary Main duties of the job Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways To communicate effectively and in a timely manner, with relevant clinical staff and other CAA colleagues; to ensure referrals are actioned within the appropriate time frame Escalate, where appropriate urgent referrals and care needs of service users. Track progress of service users through referral, assessment, review and discharge Provide service users with basic information regarding their prescriptions and medication Responsible for the issuing and re ordering of prescriptions for nurse prescribers Maintain and distribute documents, including reports, spreadsheets and databases and participate in service audits where applicable. Ensure staff rotas are up to date and accurate, and distribute as appropriate Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team About us Calderdale and Huddersfield NHS Foundation Trust is an exceptional place to work with many amazing teams of hard working and dedicated staff, delivering high standards of patient care. We have made significant changes in the way we work to meet the challenges of the changing NHS. This as an exciting time for our continuing development and we are ensuring that the organisation is fit for purpose by introducing and embedding new skills and behaviours. Date posted 24 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum, pro rata Contract Fixed term Duration 12 months Working pattern Full-time, Part-time, Flexible working Reference number 372-COM2454-C Job locations 4th Floor, Bowling Mill Dean Clough Halifax HX3 5AX Job description Job responsibilities To co-ordinate and prioritise referrals received into community nursing and specialist nursing services To provide a customer focused service, maintaining a professional manner; including when difficult situations arise Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame Escalate, where appropriate urgent referrals and care needs of service users. Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way Track progress of service users through referral, assessment, review and discharge Prioritise clinical appointments for service users Provide service users with basic information regarding their prescriptions and medication Responsible for the issuing and re ordering of prescriptions for nurse prescribers Maintain and distribute documents, including reports, spreadsheets and databases Participate in service audits where applicable Order and receive clinical supplies, including stock taking where necessary Ensure staff rotas are up to date and accurate, and distribute as appropriate Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team Maintain strict confidentiality in conjunction with the Data Protection Act Be willing to work flexibly Job description Job responsibilities To co-ordinate and prioritise referrals received into community nursing and specialist nursing services To provide a customer focused service, maintaining a professional manner; including when difficult situations arise Provide service users with basic clinical advice regarding their health care needs and information regarding patient pathways To communicate effectively and in a timely manner, with relevant clinical staff and other AHCA colleagues; to ensure referrals are actioned within the appropriate time frame Escalate, where appropriate urgent referrals and care needs of service users. Use a suite of patient information systems, (SystmOne, EPR, Datix, Health Roster); to record referrals, assessments and care requirements in a timely and factual way Track progress of service users through referral, assessment, review and discharge Prioritise clinical appointments for service users Provide service users with basic information regarding their prescriptions and medication Responsible for the issuing and re ordering of prescriptions for nurse prescribers Maintain and distribute documents, including reports, spreadsheets and databases Participate in service audits where applicable Order and receive clinical supplies, including stock taking where necessary Ensure staff rotas are up to date and accurate, and distribute as appropriate Ability to work autonomously, plan, prioritise and organise own workload, whilst meeting the specific deadlines of the team Maintain strict confidentiality in conjunction with the Data Protection Act Be willing to work flexibly Person Specification QUALIFICATIONS / TRAINING Essential NVQ 2 / Customer Service GCSE English Language & Maths or equivalent Word Processing RSA II or equivalent experience ECDL or equivalent Good standard of general education Evidence of risk assessment training/awareness Commitment to ongoing training and development KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Excellent written and verbal skills Ability to prioritise own workload within a busy office setting Excellent keyboard skills and use of Microsoft packages including Word, Excel and Outlook Experience in undertaking audits Experience of working with the public Proven experience of working as part of a team in an office/health care setting Experience of working within the primary care/community health care setting Experience of working within the NHS. Knowledge of IT system e.g. Cerner, SystmOne Experience of working with patients with complex needs and their carers Experience of working with the public COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Strong team working skills Ability to prioritise Ability to work under pressure Flexibility Good communication skills Articulate, calm, polite and well-motivated with a positive attitude to customer care. Effective listening skills Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances. Person Specification QUALIFICATIONS / TRAINING Essential NVQ 2 / Customer Service GCSE English Language & Maths or equivalent Word Processing RSA II or equivalent experience ECDL or equivalent Good standard of general education Evidence of risk assessment training/awareness Commitment to ongoing training and development KNOWLEDGE, EXPERIENCE & EXPERTISE Essential Excellent written and verbal skills Ability to prioritise own workload within a busy office setting Excellent keyboard skills and use of Microsoft packages including Word, Excel and Outlook Experience in undertaking audits Experience of working with the public Proven experience of working as part of a team in an office/health care setting Experience of working within the primary care/community health care setting Experience of working within the NHS. Knowledge of IT system e.g. Cerner, SystmOne Experience of working with patients with complex needs and their carers Experience of working with the public COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES) Essential Strong team working skills Ability to prioritise Ability to work under pressure Flexibility Good communication skills Articulate, calm, polite and well-motivated with a positive attitude to customer care. Effective listening skills Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address 4th Floor, Bowling Mill Dean Clough Halifax HX3 5AX Employer's website https://www.cht.nhs.uk (Opens in a new tab)