Location: Cambridge Salary : Upto £35,000 per annum Working hours: Mon to fri 06:00-14:30 Contract Type: Fixed term About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role overview: T he day to day operation is diverse and requires the team to be flexible to not only accommodate the requests received from the building users, but also maintain the high standard of the building itself, and quality of service the building users. The Front of House Supervisor will play a pivotal role in delivering this high quality service, by responding to building users and their requests. The Front of House Supervisor will facilitate the smooth running of the front of house facility, ensuring all queries are dealt with promptly and to a satisfactory conclusion. This role will deliver key customer focused services to all building users and visitors. The highest degree of expertise in customer service and communication is required, to ensure all staff and visitors to the building are treated politely, professionally and efficiently, to ensure the best customer experience is consistently delivered in a knowledgeable and professional manner. As part of the site information, the role includes meeting and greeting staff and visitors to the site, ensuring conference facilities are set up according to the customer requirement. Additionally, the role will include the day to day operation of helpdesk, including logging accurate reactive information on the CAFM database. What you'll do Supervise a team servicing Front of House (Reception, Porters, Meeting Rooms) Work as part of a team which meet & greet all building users and visitors in a warm, prompt and professional manner. To always project a professional and positive image to both internal and external customers. Develop and maintain excellent relationships with all clients and end users. Understand client core business offering. Be responsible for general tidiness and housekeeping within the Front of House area, ensure the area and its amenities are well presented, clean and well stocked at all times. Maintain records to ensure accurate management information is available on request, Ensure all visitors to the building are made aware of the security and evacuation procedures. Person Specification Who you'll be: Experience required for the job. 1. Previous and extensive experience in a front facing, customer service environment. 2. Experience of visitor management, telephone and helpdesk systems. 3. SIA licence/ security guarding experience very advantageous. 4. Conflict resolution training/ experience. 5. Fire warden and first aider training and experience very advantageous. 6. Able to work autonomously and maintain the highest standards - must be able to work on own initiative. 7. Ability to multi-task and manage time effectively. 8. Good all round knowledge of the building services operation. 9. Excellent people skills, including good listening skills and behavioural awareness. 10. Sound organisational skills and the ability to prioritise. 11. First class communication skills. 12. Flexibility to provide coverage of other aspects of the service delivery across the account. 13. Excellent IT skills. 14. Smart, presentable appearance at all times. Benefits: 25 Days holidays Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits Not Specified