The Community Speech & Language Therapy Service at Alder Hey Children's NHS Foundation Trust covers Sefton and Liverpool across 3 administrative bases, and we are looking for a support secretary / administrator to join the growing admin team. The position requires the successful candidate to respond confidentially, effectively, and efficiently to telephone & email queries from clinical and non-Clinical staff and service users in a professional manner.
Responsibilities include:
1. Providing general administrative and secretarial support to the service.
2. Supporting the day-to-day organisation of the clinicians' diaries by ensuring that appointments are scheduled in a timely manner using the Trust's Patient Administration System.
3. Attending meetings as required and taking and typing up minutes within locally agreed timescales.
4. Dealing effectively with all incoming and outgoing correspondence, including answering phones.
5. Working with some supervision from the Pathway Co-ordinator on a day-to-day basis while exercising independent judgment and using initiative.
6. Maintaining confidentiality when dealing with patient/staff information.
7. Logging referrals and scanning documents.
8. Providing a confident and professional service to all patients and their parents/carers, as well as other professionals while supporting them throughout their care.
Alder Hey Children's NHS Foundation Trust is a provider of specialist health care to over 275,000 children and young people each year. In addition to the hospital site located in the West Derby area of Liverpool, Alder Hey has a presence in community outreach sites and, in collaboration with other providers, our clinicians help deliver care closer to patients' homes by holding local clinics.
You can expect a warm welcome at Alder Hey Children's NHS Foundation Trust; our staff are friendly and welcoming. We listen to each other and work together to embed our Trust's values and behaviours. At Alder Hey, we appreciate our staff and reward them with an outstanding benefits package including:
1. Great flexible working opportunities
2. Discounted gym membership
3. Lease car scheme and Home Electronics Scheme
4. Generous annual leave and pension scheme
5. Extensive staff health and well-being programmes
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