Do you want to work for a global leader in commercial and residential kitchen equipment solutions? We showcase our innovation through venues where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques. The UK team frequently collaborates with chefs and kitchen experts to help explore new menu options and improve kitchen workflows with advanced technology. We are looking to recruit a Customer Experience Executive to join our newly created team. The main focus of the role is to respond to incoming customer enquiries, process orders, and ensure our customers receive industry-leading customer service.
Key Accountabilities
1. Provide first contact for incoming enquiries, ensuring the highest standards of customer service. This will involve:
1. Answering incoming customer enquiries and queries, providing high-standard information and advice.
2. Dealing with queries and problems from dealers, end users, and the public, ensuring resolution in a timely and professional manner.
3. Monitoring live chat function on the website.
4. Ensuring the customer experience is at the forefront of everything.
5. Processing orders with a high degree of accuracy using the required system.
6. Establishing and maintaining effective working relationships with customers, dealers, co-workers, and other internal and external stakeholders.
7. Undertaking a regular program of product training to ensure knowledge and skills for effective performance.
8. Supporting the development and maintenance of up-to-date information and documentation for the sales team.
9. Informing the Customer Service Supervisor promptly of any issues or problems to minimize them.
10. Being the first point of contact for a member of the Business Development and/or National Accounts team.
11. Supporting the daily and weekly production of reports and statistics as required.
12. Planning and executing plans to target the nil and low spend accounts.
13. Researching and supporting Customer Experience Executives to target new business.
14. Supporting the improvement of sales desk processes by suggesting new and agreed systems, procedures, and documentation.
15. Ensuring that company policies and procedures are always followed.
Knowledge and Skills
1. Prior experience in a busy customer service or sales environment, ideally in a business-to-business/distribution network environment.
2. Experience in the commercial catering market or the wider hospitality industry (desirable).
3. Ability to demonstrate enthusiasm for and understanding of a busy sales environment.
4. Excellent customer service skills with a genuine interest in helping customers.
5. Excellent telephone manner and ability to build rapport with a wide range of customers.
6. Ability to understand and retain basic product information.
7. Sound knowledge of Microsoft software, particularly Word and Excel.
Personal Attributes
1. High level organizational and time management skills with the ability to assess and manage priorities.
2. Excellent communication and interpersonal skills for building relationships with internal and external stakeholders.
3. Ability to deal professionally and empathetically with callers and manage complaints effectively.
4. Able to work proactively and on own initiative while understanding when to consult or seek advice.
5. Ability to work as part of a team.
ACS are recruiting for a Customer Experience Executive. If you feel that you have the skills and experience required in this advertisement to be a Customer Experience Executive, please submit your CV including an outline of your experience. It is always a good idea to include a covering letter outlining your experience as a Customer Experience Executive with your application, as this will enhance your chances of selection and improve your prospects of landing the Customer Experience Executive role you desire.
#J-18808-Ljbffr