About the Role
We are seeking an experienced Operations Supervisor to join our team at Woodland Group. As a key member of our operations team, you will be responsible for overseeing the daily operations, managing and developing team members, and ensuring that all areas operate effectively and efficiently.
Key Responsibilities:
* Oversee the operation through planning, direction, and control of all operational activities on a day-to-day basis;
* Manage and develop team members to enable operational objectives to be met;
* Monitor activity to ensure that business is retained through effective communication and customer service;
* Maintain awareness of the Company products;
* Prepare performance progress reports for senior management on a monthly basis;
* Ensure effective month-end procedures are in place, making sure all trade routes are performing to the standard margin and gross profit accuracy reporting on any shipments falling outside of budget;
* Regularly review credit limits to ensure they are not exceeded;
* Regularly monitor and review our VAT and/or Duty exposure, making sure we are not allowing cargo to be released without cleared funds;
* Review and update requirements and customer rate profiles as required;
* Handle employee absences in line with Company policy;
* Manage the teams holiday requirements, ensure daily operations are covered at all times and that customer service is not affected;
* Ensure that specific customer requirements are met by working with the commercial team to produce any bespoke Standard Operating Procedures and Service Level Agreements;
* Continuously develop strong working relationships with key customers and suppliers;
* Develop constructive working relationships with overseas agents and offices and internal offices and departments resolving any concerns by ensuring corrective action is taken;
* Communicate health and safety and all insurance/legal compliance issues;
* Provide constructive input to the weekly team meetings, working as a team to provide best practice outcomes for the business as a whole;
* Work with the operations team to continually improve processes and business performance;
* Achieve agreed individual objectives;
* Understand and adhere to all Woodland policies and procedures relevant to the role;
* Support changes in the role necessary to take the department and business forward;
* Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.
About You
We are looking for a highly organized and motivated individual with previous experience as an Operations Supervisor within freight forwarding. You should have excellent communication skills, be able to work collaboratively with other members of the team, and have a natural ability to build and maintain strong working relationships.
Requirements:
* Previous experience as an Operations Supervisor within freight forwarding;
* Well-organized, prioritizing, and working within key deadlines in a fast-paced environment;
* Ability to work thoroughly, methodically, with an excellent attention to detail;
* Collaborative team player with excellent communication skills;
* Natural ability to build and maintain strong working relationships;
* Flexible, adaptable, and open-minded, responding well to the ever-changing priorities and challenges;
* Proactive, looking at ways to improve processes and having the initiative to put them forward and where possible into practice;
* Self-motivated, with huge drive and ambition, thriving off achieving great success and helping to build a great place to work;
* Fantastic communication skills and a passion for working in a fast-paced environment.
Why Join Us
At Woodland Group, we offer a range of benefits, including a generous holiday allowance, recognition awards, and a profit share scheme. We are committed to creating a safe and inclusive work environment, where everyone has the opportunity to grow and develop their skills.
Our Values:
* We CARE: We care about our people, our customers, and our community;
* We CONNECT: We connect with our customers, our suppliers, and our partners to deliver exceptional results;
* We DELIVER: We deliver on our promises, every time, with a focus on quality, safety, and customer satisfaction.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are interested in this role, please submit your application, including your CV and a cover letter, to us.