An opportunity has arisen for a Insight Analyst to join the Quality team. The successful candidate will be responsible for supporting the development and improvement of our multi-channel returns propositions, through providing insight and operational support to the Returns, Online, and Store Operational teams. Transforming data into actionable insight. This role would suit someone who has strong General Microsoft Office Skills Presentation skills. Keeping up to date with trends in refunds and returns, competitor activity & market dynamics and sharing with my team. Working with both our store, online and strategy teams to understand the business priorities across all our different channels. Providing the team with administrative/analytical support, and manipulate data, to create meaningful insight which the teams can react quickly to. Investigating trends and drivers of customer satisfaction and refund/returns issues across all categories and creating recommendations from that insight. Creating insight on what products customers are returning, how often and why are they returning them, along with analysing the associated end to end returns costs. Analysing returns data to support business cases Team KPI tracking Working in collaboration with wider teams Ability to use your own initiative General Microsoft Office Skills Presentation skills Self-motivated LI - EF1 LI - Hybrid