Come and join one of the world’s leading luxury travel brands. 60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations. With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile. PURPOSE: To manage and support the operation of the ticketing team that provides accurate, efficient and professional ticketing support to all programmes within the expanding A&K Group in the UK. The role will require managing a team of ticketing executives along with assisting in the daily tasks that the ticketing team undertake as well as supporting the sales teams with air related issues and queries. RESPONSIBILITIES: Effectively manage a small, experienced team of ticketing executives Develop processes to fully utilise GDS functionality, improve efficiencies and to provide exemplary service to internal and external clients Work in partnership with commercial air support to help deliver a global group air strategy Managing fare distribution through Amadeus FareXpert Provide air training support to the in-house training team Reporting on air related issues – utilising GDS and internal reservation systems Providing air support to duty managers TICKET TEAM RESPONSIBILITIES: Issue, revalidate, re-issue and exchange tickets Carry out quality control checks and seek cost saving opportunities and better routings to assist sales Manage GDS queues Process and apply for refunds, assist with BSP reconciling and handle ADMs/ACMs Book business travel arrangements and provide high-quality professional support for staff as directed within the A&K group up to and including board members Request and book group travel Provide air support to sales Assist with any operational issues, providing relevant reports, support, and advice Keep up to date with industry and airline trends, acting as knowledge champions and creating a culture of operational excellence Actively engage in self-learning, committing to self-study through various GDS and airline resources ABOUT YOU: Team leader/manager experience within an air team Expert understanding of Amadeus Selling Platform Connect Experience working within a tour operator Solid understanding of private tour operator fares Accredited ticketing qualifications NDC Ability to effectively communicate across all levels of a travel business Encourage, develop and mentor direct reports Flexible, responsive, and adaptable to a changing aviation industry Meticulous eye for detail Commercially astute A natural problem solver Task and process driven Ability to remain calm and prioritise effectively while managing a busy workload Luxury travel (desirable) Amadeus FareXpert (desirable) Amadeus Productivity Suite (desirable) Knowledge of travel reservation systems (desirable) WHAT WE OFFER: Competitive salary plus commission or annual bonus plan (depending on role) A range of Hybrid working options (as part of an industry leading pilot programme) Enhanced Paid Parental Leave – 18 weeks full pay Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family) Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days Life Assurance (2x or 4x base salary depending on job level and/or length of service) Employee Assistance Program – includes access to wellbeing and counselling £1,000 Recruitment Referral Bonus Discounted gym membership Cycle to work scheme Season Ticket Loans Regular Social Events If you would like to learn more about the position or apply please send your CV, salary expectations and cover letter to: [email protected] Why work for A&K? What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business. We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic. LN CH