Insurance Account Manager Location: Watford (Office-based role) Salary: Up to £26000 PA (Negotiable DOE) Working Pattern: 35 Hours over Mon to Fri Are you an professional in health insurance or financial services looking for your next career move? We're seeking a passionate and skilled Insurance Account Manager to join a growing, friendly team in Watford. This is an exciting opportunity for candidates within a commutable distance who want to thrive in a fostering environment while working alongside tenured colleagues who are passionate about what they do. Why Join Them? Career Progression: Clear opportunities to grow your career with tailored development plans, salary incentives, and recognition for your contributions. Fantastic Office Environment: Work in one of Hertfordshire's most desirable office locations, featuring: On-site café Discounted gym membership Free transport to the train station Nature gardens and weekly events (food fairs, charity events, outdoor activities). Work-Life Balance: Enjoy a 35-hour work week balanced over Monday to Friday Comprehensive Benefits: Company-related bonus scheme, voluntary dental coverage, and private medical insurance after six months. Key Responsibilities Manage inbound calls and triage inquiries within the sales team. Engage with intermediaries to support renewals and identify new business opportunities. Handle general queries and ensure timely resolutions. Conduct post-onboarding and renewal calls to assess client satisfaction and gather feedback. Accurately record and report sales activities and outcomes. Collaborate with internal teams to enhance customer experiences and streamline processes. What They're Looking For Hard Skills: Proven experience in the private medical insurance or financial services sector. Strong organisational skills with the ability to manage multiple tasks effectively. Excellent verbal communication skills, particularly over the telephone. Soft Skills: Customer-focused mindset with a proactive approach to problem-solving. Ability to build rapport and maintain successful relationships with clients and colleagues. Self-motivated and adaptable to change. A customer-centric attitude with a proactive approach to problem-solving. If you're located within a commutable distance from Watford and have relevant experience in health insurance or financial services, we want to hear from you Join a team that values teamwork, growth, and making a difference in people's lives. Please note - all applicants must be able to provide relevant evidence of unrestricted right to work in the UK - unfortunately at this time this role cannot facilitate sponsorship. To find out more or to apply for the role click the link below or contact Chloe at Watford Brook street. Brook Street NMR is acting as an Employment Agency in relation to this vacancy