Title: Electric System Health Analyst - NESO
Location: Warwick, GB, CV34 6DA
Division: NESO Markets, SysOps, Major Projects, Resilience
Job Type:
Requisition Number: 62885
Department: ESO
Job Function: Information Technology
About the Role
National Energy System Operator (NESO) is on a journey towards a sustainable and secure energy future. Together we build on this momentum, advancing the Electricity System Operator’s (ESO) plan for zero carbon operability of the electricity system by 2025.
National Energy System Operator (NESO) are now looking for an Electric System Health Analyst to join! The individual will be part of the team providing 24x7 system health & proactive monitoring of the CNI (Critical National Infrastructure) services, covering applications, middleware, database, operating system, and server infrastructures.
The team provides 1st line support to ensure CNI systems/services meet their SLAs. Effective interaction and engagement with the second- and third-line support teams, System Managers, business partners, control room staff, IT helpdesk, Incident Managers, and other key third parties is required.
The team contributes towards continued compliance of system and infrastructure with security and CNI regulations, policies, and standards.
This role underpins the support of the critical business processes key to the safe, efficient, and reliable operation of National Grid's energy networks in the UK by providing reliable and available CNI control systems for electricity control room engineers.
The role is office-based on-site in Warwick, operating on a shift basis across a 24x7 shift working pattern.
Key Accountabilities
* Working as part of a team responsible for safe, efficient, and reliable monitoring and support of CNI applications and Data Centre infrastructure in the UK.
* Interaction with stakeholders to contribute towards correctly governed, planned, assessed, and implemented changes, ensuring no negative impacts to the CNI services.
* Act as the contact point out of hours in the management and support of the CNI systems, including being an integral part of the Incident Management process.
* 1st line support as required, including triage and implementing workarounds to known errors.
* Callout of 2nd line teams.
* Event management/alarm monitoring.
* Supporting access management, including RSA token management.
* Monitor performance and capacity on CNI servers using defined limits supplied by second line support.
* Providing reporting.
* The role of the team is developing towards a Centre of Excellence around System Health; specific tasks may evolve, with training provided on new tasks required.
* Manage and support availability of CNI Electric systems via incident management activities.
About You
We’re forging the path, and we know we can’t do it alone. That’s why we need visionary minds like yours to join us on this transformative journey. In this case, we’re looking for someone with:
* Strong background of appropriate technology (e.g., Wintel, Unix, BMC products, SCADA Telemetry).
* Experience of supporting mission-critical systems with a good knowledge of system technologies, networking, monitoring tools, and processes.
* A strong operational background with experience in analytical thinking, problem solving, and decision making.
* Understanding Service Management practices and processes (e.g., change and release management) and risk/issue management (e.g., ITIL processes and tools).
* Awareness of mechanical & electrical infrastructure within Data Centres or Building Management Systems is desirable.
* Flexibility in 24x7 shift working patterns including possible overtime cover for holidays and sickness absence.
* Skills required include influencing others, team working, the ability to work under own initiative but as part of a virtual team, along with the ability to explain technical issues clearly to others.
* A proactive approach contributing to the CNI culture of safety and risk management.
* Remaining calm under high-pressure events/incidents.
About What You'll Get
A competitive salary between £52,000 to £62,000 – dependent on experience and capability.
As well as your base salary, you will be eligible for a bonus based on company performance, 26 days annual leave as standard, and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.
You will also have access to a comprehensive benefits package tailored to support your well-being and professional success.
About Us
Traditionally, Britain’s energy system has been split into two areas – gas and electricity – but to ensure that Britain’s energy system is secure and affordable, there needs to be co-ordination across the whole energy system.
Forge a path to a sustainable future for everyone.
Your energy, our future, together.
More Information
We work towards the highest standards in everything we do, including how we support, value, and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be.
We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
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