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Team Leader - Connections, Stockton-on-Tees
Client: Northern Powergrid
Location: Stockton-on-Tees, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 13.04.2025
Expiry Date: 28.05.2025
Job Description:
An exciting opportunity has arisen for an enthusiastic colleague to join our Connections Team at Northern Powergrid. Our vision is to be the best energy company in serving our 3.9 million homes while delivering a sustainable energy solution. As a dedicated Connections Team Leader, you will be an integral part of achieving this, striving to keep our customers' power flowing.
Key Responsibilities
Are you a dynamic leader with a passion for driving excellence? We're looking for a Connections Team Leader who can inspire and lead our administration team. The Connections Team Leader is accountable for:
* Leadership: Guide and motivate the Connections administration team with your exceptional leadership skills.
* Work Allocation: Prioritise and distribute tasks effectively to ensure we meet our SLAs and deliver outstanding service.
* Performance: Drive key performance measures, ensuring timely completion of tasks and a great service for our customers.
* Innovation: Support and implement new initiatives and projects, ensuring they are successfully embedded and deliver the desired outcomes.
* Development: Conduct one-on-one meetings to support colleague growth and consistently achieve great performance.
* Exemplary Management: Lead by example, adhering to business policies and procedures while delivering excellent customer experiences and embodying our company values.
* Safety First: Maintain a safety-first approach for both our internal and external customers.
If you're ready to make a significant impact and lead a team to success, we want to hear from you.
Qualifications
Essential Qualifications and Experience: Minimum qualification of 2 A-Levels C or above OR NVQ Level 3 OR ONC in Business Management.
Desirable Qualifications and Experience: Understanding of the power distribution network.
Interviews will be held on the 1st of May 2025.
Please note: This role is only open to applications from the Customer Service directorate at this current time. If you would like to register your interest in this vacancy in the event that we are not able to fill the position, please send an email to [emailprotected] where your interest in the position will be registered with the hiring manager.
Important: To manage the priorities of the business, a start date for any internal promotion or transfer would be subject to agreement between respective Managers, and (in some cases) may be outside the usual timeframe of appointments.
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