Customer Service Adviser - Fluent Dutch speaking.
West Yorkshire - can be based in Wakefield or surrounding areas.
Salary: Circa. 27,000 +
Job Description:
We are seeking a motivated and customer-focused individual to join our team as a Dutch-Speaking Customer Service Adviser. In this role, you will be responsible for providing excellent customer service to our Dutch-speaking clients, addressing their enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
* Respond to customer inquiries via phone, email, and chat in Dutch.
* Provide accurate information about products and services.
* Resolve customer issues and complaints in a timely and professional manner.
* Maintain customer records and update information as needed.
* Collaborate with other departments to ensure customer satisfaction.
* Meet performance targets and contribute to team goals.
Requirements:
* Fluency in Dutch and English (both written and spoken).
* Previous experience in customer service or a related field.
* Excellent communication and interpersonal skills.
* Strong problem-solving abilities and attention to detail.
* The ability to work independently and as part of a team.
* Proficiency in using customer service software and Microsoft Office Suite.
Preferred Qualifications:
* Experience working with clients from the Netherlands.
* Knowledge of Dutch culture and business practices.
* Additional language skills are a plus.
Benefits:
* Opportunities for career advancement.
* Friendly and supportive work environment.
* Health and wellness benefits.
How to Apply:
Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and why they are a good fit for this role to [email address].
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