Technical Support Manager Overview : As a Hands-On Technical Support Manager, you’ll lead a team of talented IT support engineers while remaining actively involved in resolving complex technical challenges. Working primarily in a Microsoft environment, you’ll manage client infrastructures, handle escalations, and ensure the smooth delivery of IT services. Key Responsibilities : Lead and mentor a team of technical support engineers to provide exceptional service. Provide hands-on support for troubleshooting and solving advanced issues in Microsoft environments (Windows Server, Office 365, Active Directory, Azure, etc.). Act as the escalation point for complex technical problems and guide the team to resolutions. Manage client relationships, ensuring IT systems are optimized and service levels are met. Implement best practices for system administration, security, and compliance. Oversee the deployment, configuration, and maintenance of Microsoft-based systems. Collaborate with clients and internal teams to assess needs and design customized IT solutions. What We're Looking For : Proven experience in a leadership role within a Microsoft environment. Hands-on expertise in managing and troubleshooting Microsoft technologies (Windows Server, Office 365, Exchange, Active Directory, Azure). Experience with Managed Service Providers (MSP) and a strong understanding of multi-client environments. Excellent problem-solving skills with a proactive, customer-first mindset. Strong communication and interpersonal skills, with the ability to build rapport with clients and lead teams effectively. Salary : £50,000 Location : Woking Driving License : Required