Please be advised this is an Apprenticeship opportunity to ‘learn whilst you earn’ and gain an A Level equivalent qualification. Please ensure you read the eligibility criteria before applying. We are not looking for people with relevant experience or qualifications at this stage; we are looking for eager, enthusiastic individuals who would like to start, change, or progress their career path and trajectory.
Working week
* Monday to Thursday - 9am - 5:30pm
* Friday - 9am - 5pm
* 60-minute unpaid lunch break
Total hours per week: 37.5 hours a week
Expected duration
18 Months
Overview of the role
We are a small to medium business that has been established for over 30 years, evolving throughout that time. We put great value in creating an environment where our customers feel comfortable in giving us a call if they need to, and allowing them to feel confident that we will always help. No long call queues or automated messages. We develop a friendly yet professional relationship with our customers, during which time they get to know us.
We are a close-knit team and have created a family environment, so you must be able to fit in with that. Teamwork is the name of the game, so we are looking for someone who can fully engage with and operate in such an environment, even when some team members are working remotely. Someone who is not afraid to ask a question, as we operate a ‘no question is a daft question’ policy.
Roles and responsibilities
Along with the rest of the team, you will be the first point of contact for our customers requiring assistance. You will provide support via phone (primarily) and email, whilst utilising remote access software. Your responsibilities include:
* Software support for our main software products plus associated services such as SMS and offsite backup.
* General IT support involving areas such as Windows, local networking, printers, and other peripherals.
* Diagnosing hardware issues and passing on to our hardware engineers where necessary.
* Interacting with third-party software such as imaging systems.
* Escalating issues where appropriate and passing on any feedback or suggestions by customers to the appropriate team members.
There will be a learning curve with regards to understanding how we function and the regulations we have to work within, but you will be fully supported with this and you will pick it up as you go.
Training and qualification
* Information Communication Technician Level 3
* All training is delivered remotely by Althaus Digital
Career progression
For someone looking to progress their role, the ICT Technician apprentice roles naturally lead into roles such as: IT Technician, Field Technician, and Third Line support.
Desired skills and personal qualities
* Communication skills
* IT skills
* Attention to detail
* Organisational skills
* Customer care skills
* Problem-solving skills
* Analytical skills
* Logical thinking
* Team working
* Creativity
* Initiative
* Patience
Qualifications required
* GCSE or equivalent English (Grade 4) essential
* GCSE or equivalent Maths (Grade 4) essential
Job Types: Full-time, Apprenticeship
Pay: £6.40 per hour
Expected hours: 37.5 per week
Schedule:
* Monday to Friday
* No weekends
Application questions:
* Why have you applied for an apprenticeship?
* Do you drive and have access to your own car?
* Why would you like a career in IT?
* Would you be interested in a 12-week online course in this industry?
* Are you aged 19 or above?
* Do you have access to a computer with a webcam?
* Are you based in the East Midlands?
Work Location: In person
Reference ID: Notts ICT
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