Key Result Areas 1. Promote the rights, responsibilities and diversity of people. 2. Promote and maintain effective communication with people in order to build and sustain positive working relationships with individuals, families and carers. 3. Contribute to the planning, implementation and review of care packages, including implementing specific parts of an individual care plan on behalf of different care professionals. 4. Maintain accurate, confidential records of patient activity, writing reports and letters. 5. Support individuals in developing and maintaining their identity and personal relationships, including sometimes difficult or potentially difficult relationships. 6. Enable people with Mental Health needs to undertake their own health care, in accordance with their care plan. 7. Contribute to the protection of individuals from abuse and harm in line with local policies and procedures. 8. Promote, monitor and maintain health, safety and security in the workplace. 9. Your expertise of lived experience can bring a new perspective to working practices and policies. You will be encouraged to share these views. 10. We are keen to understand the onward journey of those who come to the attention of the service. You will be required to pursue the outcomes for [some] people referred into other services. Other Duties The post holder may be required to perform duties other than those given in the job description for the post. The particular duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and would not of themselves justify the re-evaluation of a post. In cases, however, where a permanent and substantial change in the duties and responsibilities of a post occurs, consistent with a higher level of responsibility, then the post would be eligible for re-evaluation. Communications and Working Relationships Police custody staff FME Community mental health services Prison Voluntary agencies Team colleagues Volunteers Most challenging part of this role The most challenging parts of this role is working within the criminal justice pathway and the complexities of pathway navigation and maintaining service user engagement. Apprenticeship Programme As this is an apprentice position, you will be required to successfully complete an apprenticeship in health care support whilst undertaking the requirements of the position. Applicants will be required to complete a screening assessment which includes English & Maths before an unconditional offer of employment can be made, you will need to successfully complete this within 1 week of being contacted by the apprenticeship training provider. National standards stipulate that apprentices must be able to evidence that they are spending a minimum of 20% of their working hours in learning. Depending on the delivery mode of your apprenticeship program this requirement may be met through a combination of assessor contacts, college attendance and workplace learning and mentoring. Eligibility for an apprenticeship programme Eligibility criteria for apprenticeships is set by the National Education Skills Funding Agency (ESFA) we as a Trust have no influence on this, as funding rules are dictated by the UK government. Within these rules it stipulates that: (1)You must have been an ordinary resident of the UK/EU country for at least 3 years prior to the start date of the apprenticeship (which does not include time on a student visa) (2)You must have enough time remaining on your current visa to cover the full duration of the apprenticeship programme. We will be required to check the above eligibility criteria before an offer of employment, which includes the apprenticeship programme can be made. You will also be asked to undertake an initial assessment if successful in securing this apprenticeship post. This will include a short English and Maths assessment to assess your current competency level, this is to identify whether you are able to meet the required entry criteria level for the apprenticeship. If a candidate is unable to meet the required entry level for the apprenticeship then they will be unable to commence the apprenticeship post. PLEASE SEE JD FOR MORE DETAILS