Job summary
This post presents an exciting opportunity to join a large, well-established and very successful research team. The team consists of 60 staff including 5 Consultants, plus a team of Research Nurses, Trial Administrators, Clinical Fellows and secretarial staff.
We are seeking an enthusiastic, motivated and experienced individual to join our team, working with colleagues to provide secretarial and administrative support to the Experimental Cancer Medicine Team.
The post holder will need to be flexible with excellent communication and organisational skills and be able to demonstrate experience of working in a busy environment.
Main duties of the job
1. Closely liaise with Central Registration to ensure new patient referrals are registered on Medway, triaged and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.
2. Book appointments, liaising with Schedulers as appropriate ensuring appointments are made in accordance with clinical instructions.
3. Contribute to the compliance of all patient pathway targets.
4. Working closely with the clinicians, manage clinic templates including amending appointment slots, cancelling or reducing streams due to annual leave, adding new streams and adding ad hoc or new clinics onto the Patient Administration System (Medway).
5. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Medway), including routine use of the case note tracking system.
6. Ensure all relevant information is available to multi-disciplinary meetings for your team. Coordinate case notes and reports where necessary.
7. Deal professionally with telephone calls from relatives/patients which can be emotional and of a sensitive nature.
8. Liaising with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.
9. Audio typing support for Medical Secretaries.
10. Provide information required to support investigation of litigation cases.
11. Provide statistical information to the Information Department as required.
12. Delegate to clerical team members to ensure relevant paperwork is available for clinic appointments and admissions.
13. Contribute to the training of new members of staff with a given area as required.
14. Work with clinicians, nurses, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems.
15. Work with Divisional Managers to improve quality and range of services, with resources being managed according to agreed policies and priorities.
Person Specification
Qualifications
Essential
1. Secondary-level education GCSE Maths & English at C grade or above.
2. RSA Stage II or equivalent experience.
Desirable
1. Audio typing experience or qualification
Experience
Essential
1. Previous clerical and/or secretarial experience
2. Experience of working with IT packages to include Word & Excel
Desirable
1. Previous clerical and/or secretarial experience in a hospital environment.
2. Experience of hospital administration systems.
Skills
Essential
1. Copy typing
2. Word processing
3. Excellent oral and written communication skills
4. The ability to manage workload & prioritise tasks effectively
Desirable
1. Audio typing
Knowledge
Essential
1. Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers
Values
Essential
1. Ability to demonstrate the organisational values and behaviours
Other
Essential
1. Ability to work under pressure
2. Ability to work as part of a team
3. Able to use initiative
4. Reliability and confidentiality
5. Ability to work flexibly
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Christie NHS FT
Address
Phase 1 - Q01312
Manchester
M20 4BX
Employer's website #J-18808-Ljbffr