Are you passionate about delivering exceptional customer service and
have a keen eye for detail? Firmdale Hotels is seeking a dedicated Food and
Beverage Supervisor to join our award-winning team at The Soho Hotel.
Firmdale Hotels is renowned for its innovative design, unique style, and
unparalleled service. Our commitment to excellence has earned us a loyal
clientele and numerous accolades within the hospitality industry. The Soho
Hotel, nestled in the heart of London, offers a vibrant and luxurious environment
where both our guests and team members can thrive.
As a Food and Beverage Supervisor, you will play a pivotal role in
ensuring the smooth operation of our restaurant and bar. Your primary
responsibility will be to oversee the daily activities, working closely with
senior management and team members to maintain the highest standards of service
and exceed our guests' expectations.
Responsibilities:
* Manage and oversee the daily operations of the restaurant and bar,
ensuring a seamless and high-quality service.
* Build and maintain strong, professional relationships with our guests,
addressing any concerns and ensuring their experience is exceptional.
* Ensure all operations comply with health and safety regulations, company
policies, and industry standards.
* Conduct daily briefings, motivate, develop, and retain a high-performing
team, fostering a positive and collaborative work environment.
* Work alongside the Food and Beverage Manager to ensure that all food and
drink offerings meet our exacting standards of quality.
* Effectively communicate any guest feedback or operational issues to the
Food & Beverage Manager, ensuring timely resolution.
* Stay informed about industry trends and competitor activities to keep
our offerings competitive and appealing.
What you Need:
* Proven experience as a Restaurant or Food & Beverage Supervisor in a
fast-paced, luxury venue.
* A genuine passion for food and beverage, with extensive knowledge of
quality products and ingredients.
* An understanding of the current market and awareness of potential
competitors.
* Demonstrated ability to manage, lead, motivate, and develop a team.
* Strong communication skills to effectively interact with guests and team
members.
* Excellent attention to detail to ensure the highest standards of service
and compliance.
What
We Offer:
* Competitive hourly rate of £19.00 - £21.00 inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an
international, award winning group of 11 luxury hotels and 10 bars and
restaurants in London and New York. World renowned for their unique interiors
and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have
been recognised by the hospitality and travel industries for the great
work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to
Work 2024
* The Kings Award for
Enterprise 2024 for outstanding contribution to International Trade
* Manager
of the Year – Helle Jensen – Cateys 2024
* Hotel
Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food
& Beverage Manager of the Year - Pedro Paulo - Hotel Cateys
2024
* Ham Yard Hotel - two AA
Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well
as an AA Breakfast Award
* Dorset Square Hotel –
One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel -
Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby
Street and Warren Street - Michelin keys
* The Soho Hotel and Ham
Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best
Boutique Hotels in London, The Times, 2024.
You can see a full list of our
awards and accolades here:
Join us at The
Soho Hotel and be part of a team that values excellence, creativity, and a
genuine passion for hospitality. Apply now to start your journey with Firmdale
Hotels!
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.