Planning Administrator with Axe Valley Home Care
(THIS ROLE IS NOT SUITABLE FOR A SPONSORED MEMBER OF STAFF)
Job location: Seaton, Devon
What will be your job purpose?
At Axe Valley Home Care Ltd, we are looking for a dynamic individual, with strong communication skills, experience working within a fast paced/busy office environment and ideally logistic/planning knowledge. We need someone who relishes using their problem-solving skills on a daily basis.
You will work closely within your team to achieve rewarding target driven results to maintain a safe, efficient and effective service delivery in line with the requirements of CQC.
What will be your pay rate?
· Your rate of pay will be £13.00 per hour, rising to £14.00 per hour following successful completion of your probationary period.
· You shall also be paid a payment of £183.00 for each week during which you are on call, which will be no more than 15 hours each week.
When will you work?
· The standard hours of work per week are 37.5, Monday to Friday, but also taking part in our out of hours service on a 5 weekly rota.
· Flexibility in working hours and pattern will be required in order to respond to the changing requirements of staffing the service.
· A working day will comprise of 7.5 hours as follows:
Early: 07.00-15.15 inclusive of a 45 min break or
Late: 08:45 – 17:00 inclusive of a 45 min break
What will be your key responsibilities?
As part of a team, the Planning Administrator will be responsible for allocating care provision, ensuring that visits are logistically placed in the most appropriate times and areas, in order to meet staff contractual requirements and service users’ preferences.
· Prepare weekly work rosters for staff and ensuring confirmation of receipt from staff members
· Maintain database including cancelled care, new care referrals, amendments to existing care, staff holidays and sickness.
· To inform the Care Manager of changes to the staff/client ratio and to request for new staff without jeopardising the interests of the service user(s).
· Prepare acceptance letters, contracts and all relevant paperwork for service users and to ensure returns as required.
· Liaise with other staff members responsible for supervising service users / care assistants.
· Participate in the multi-disciplinary assessment of service users’ needs and the planning and reviewing of care packages for individuals. This will include developing and managing relationships with service users, their families or representatives, the local authority and health care professionals.
· To liaise with the care team to promote understanding of the care and support required for a new service user or changes in care required for an existing service user. This is to ensure the highest quality of care is delivered and that care needs are met effectively.
· Act as a channel of communication between carers, clients and next of kin to negotiate changes to work patterns and visits to ensure all parties agree to the change.
· To uphold person centred planning values, an outcome-based approach and to ensure service users and family/representatives are involved in making decisions about the care service they receive.
· Promote, drive and grow the hours of care delivery through responsive practices that will increase capacity within the care team.
. Participate in the emergency on-call, according to the shared rota.
. To complete care visits as required by the needs of the business.
How will you be trained?
· We offer a full induction for our staff, and you will receive regular courses to keep you up to date in current practice. We will also support staff to undertake bespoke courses as necessary for your development to enable progression through the company. You will be paid to attend training at your usual hourly rate and conditions linked to length of service will apply for any company funded courses/qualifications.
Are there any additional benefits (non-contractual)?
• £400 ‘Refer a friend’ bonus scheme (T&Cs apply)
• Free training including nationally recognised qualifications
• Opportunities for promotion and career progression
• Flexible working
• 24/7 access to mental health/wellbeing support
• Access to hundreds of retail and online discounts to save you money every day through the ‘Discounts for Carers’ scheme
• Use of company pool car
• Regular pay reviews
To apply, you must:
· Have a valid driving licence and your own transport
· Have business level cover for motor insurance
· Be prepared to apply for a DBS disclosure
If you are interested in this role with us, please apply on-line, e-mail us or give us a call on 01297 24753
Our friendly team look forward to hearing from you, today!