Job summary Expected Shortlisting Date: 07/02/2025 Planned Interview Date: 17/02/2025 The Leeds Clinical Research Facility is recruiting Research and Innovation Department is continuing its exciting expansion. We have several research specialities and the LTHT research portfolio is looking for a Ward Clerk. It is a full time (1.0 WTE), with a permanent contract. This post will be based at Leeds Clinical Research Facility, Bexley Wing, St James University Hospital. The post holder will contribute actively to the conduct, coordination, and delivery of the Early Phase Research Portfolio. The main tasks are: Co ordinating patient attendance and discharge, communicating with both patients and members of staff, supporting the nursing team with administrative tasks. In addition of being responsible for ensuring that high standards and patient satisfaction are maintained to a very high standard in compliance with Trust policy. The successful candidate will be involved in ensuring that research undertaken within the department safeguards the wellbeing of patients and is conducted within the confines of ICH Good Clinical Practice Guidelines for Research, EU directive, UK Governance Framework and other relevant UK legislation pertaining to the conduct and delivery of research. Main duties of the job To undertake administrative duties at department level including the accurate and timely recording of staff and patient activity data on Trust systems. To undertake clerical and related duties in the department, in line with Good Clinical Practice (GCP), to enable the Clinical Trials Team to concentrate more freely on direct patient care. This will involve considerable liaison with other departments, wards and outside organisations on behalf of the department staff. The jobholder will contribute to the maintenance of an environment for effective care. We are looking to recruit a proactive and self-motivated, individual with experience of the Ward Clerk role, and a keen interest in research to work within the Leeds Clinical Research team. The post-holder will work closely with patients, senior colleagues and members of the MDT to deliver high quality clinical care to patients during their attendance to the facility. About us Research is at the heart of our Trust. Leeds Teaching Hospitals is involved in research at all levels, developing and trialling new treatments for patients. We believe that being involved in cutting-edge research helps us provide better care to our patients. Over the next 5 years, we aim to be the best Trust to deliver high-quality clinical research and to champion research amongst our staff. We also aim to support and grow our world-class clinical infrastructure and assets for research and innovation. We have a very proactive Research Academy. It offers an extensive programme of education and training tailored to meet the needs of individuals, teams involved in clinical research delivery in Health and Social Care. Our five Trust values are part of what make us different. They have been developed by our staff. They are: - Patient-centred - Collaborative - Fair - Accountable - Empowered Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. Date posted 10 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9298-DRI-0193 Job locations St. James's University Hospital Beckett Street Leeds LS9 7TF Job description Job responsibilities KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Literate and numerate Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test 2 Good command of spoken and written English NVQ level 2 or equivalent level of knowledge/experience in an office or customer care environment Experience IT skills. Previous Clerical Experience (desirable).Training Willing to undergo training as required. Special Knowledge Insight into role and responsibilities of post. Knowledge of Patient Administration Processes. Disposition/Attitude Able to work as part of a multidisciplinary team. Committed to working with people. Practical Skills Good interpersonal skills. Effectively communicate with patients, team members, representatives and professional visitors. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition, CORE BEHAVIOURS AND SKILLS Personal - Motivated, Team worker, Attention to detail Communication - Literacy Numeracy Verbal and non-verbal Able to communicate with staff at all levels Responsibility to others - Reliable Trustworthy Adaptable 9. CORE KNOWLEDGE AND UNDERSTANDING Customer relations. Maintaining a safe environment. 10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Administrative and Clerical Duties Record and extract admission, transfer and discharge information from the Trust PAS system. Provide guidance to and record visitors to the department. Handle telephone calls from relatives, hospital staff, public etc, under guidance where necessary from the Trials Team, and making calls where appropriate on behalf of department staff. Ensure that patients medical records are available on the department, when required, obtaining these where necessary from other departments. Assemble new files and transfer letters and other reports to staffs personal files and general collation of files promptly and efficiently. Deliver staff mail. Order stationery and provisions and complete requisition forms under instruction from Clinical Trials Coordinator. Maintaining records on behalf of Clinical Trials Coordinator and Research Team. General office work and any other duties assigned by the Supervisor or Manager including photocopying and printing. Assisting to maintain high standards of care Assist in the welcome and reception of patients, visitors and representatives into the clinical area. Maintain a safe working environment, reporting items for repair, incidents, accidents and complaints. Understand the need to maintain and respect patient and staff confidentiality. Participate in in-service training. Participate in mandatory training annually. Participate in annual performance appraisal and pay performance review. Undertake duties on different wards/departments/sites as and when required by service demands. Develop good working relationship Participate in appropriate and relevant communications networks. Ensure the maintenance of good relationships, communications and teamwork with all disciplines within the department and other theatres in the CSU. Job description Job responsibilities KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED Qualifications Literate and numerate Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test 2 Good command of spoken and written English NVQ level 2 or equivalent level of knowledge/experience in an office or customer care environment Experience IT skills. Previous Clerical Experience (desirable).Training Willing to undergo training as required. Special Knowledge Insight into role and responsibilities of post. Knowledge of Patient Administration Processes. Disposition/Attitude Able to work as part of a multidisciplinary team. Committed to working with people. Practical Skills Good interpersonal skills. Effectively communicate with patients, team members, representatives and professional visitors. THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are: Patient-centered Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values Additionally the following are core values which relate specifically to this post: The beliefs and attitudes that underpin effective performance within the job role. Emphasis should be on the requirements of the role not the individual when completing this section. Examples might include: quality focus, mistakes are used as a continual learning experience, honesty, integrity etc. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT) Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients. By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change. WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition, CORE BEHAVIOURS AND SKILLS Personal - Motivated, Team worker, Attention to detail Communication - Literacy Numeracy Verbal and non-verbal Able to communicate with staff at all levels Responsibility to others - Reliable Trustworthy Adaptable 9. CORE KNOWLEDGE AND UNDERSTANDING Customer relations. Maintaining a safe environment. 10. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY Administrative and Clerical Duties Record and extract admission, transfer and discharge information from the Trust PAS system. Provide guidance to and record visitors to the department. Handle telephone calls from relatives, hospital staff, public etc, under guidance where necessary from the Trials Team, and making calls where appropriate on behalf of department staff. Ensure that patients medical records are available on the department, when required, obtaining these where necessary from other departments. Assemble new files and transfer letters and other reports to staffs personal files and general collation of files promptly and efficiently. Deliver staff mail. Order stationery and provisions and complete requisition forms under instruction from Clinical Trials Coordinator. Maintaining records on behalf of Clinical Trials Coordinator and Research Team. General office work and any other duties assigned by the Supervisor or Manager including photocopying and printing. Assisting to maintain high standards of care Assist in the welcome and reception of patients, visitors and representatives into the clinical area. Maintain a safe working environment, reporting items for repair, incidents, accidents and complaints. Understand the need to maintain and respect patient and staff confidentiality. Participate in in-service training. Participate in mandatory training annually. Participate in annual performance appraisal and pay performance review. Undertake duties on different wards/departments/sites as and when required by service demands. Develop good working relationship Participate in appropriate and relevant communications networks. Ensure the maintenance of good relationships, communications and teamwork with all disciplines within the department and other theatres in the CSU. Person Specification Qualifications Essential Literate/numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Desirable NVQ2 in Customer Care Experience Essential IT skills Insight into roles and responsibilities of post Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Desirable Clerical experience Trust IT systems Working knowledge of patient related databases Other Criteria Essential Willing to undergo training as required Occupational Health requirements for the post (with reasonable adjustments if necessary), including: able to locate and collect patient and other documentation from around Trust sites; able to Skills & behaviours Essential Motivated, keen to learn Reliable Trustworthy Flexible approach to duties and working practices Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team working Person Specification Qualifications Essential Literate/numerate NVQ2 in Customer Care or an equivalent level of knowledge/experience Education to GCSE grade C standard or equivalent or the ability to pass the Trusts Basic Literacy and Numeracy Test level 2 Desirable NVQ2 in Customer Care Experience Essential IT skills Insight into roles and responsibilities of post Knowledge of clerical procedures and administrative systems pertaining to the department (acquired through on the job training) Desirable Clerical experience Trust IT systems Working knowledge of patient related databases Other Criteria Essential Willing to undergo training as required Occupational Health requirements for the post (with reasonable adjustments if necessary), including: able to locate and collect patient and other documentation from around Trust sites; able to Skills & behaviours Essential Motivated, keen to learn Reliable Trustworthy Flexible approach to duties and working practices Good interpersonal skills Standard keyboard skills Able to work on own initiative within agreed guidelines Team working Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Leeds Teaching Hospitals Address St. James's University Hospital Beckett Street Leeds LS9 7TF Employer's website https://www.leedsth.nhs.uk/ (Opens in a new tab)