Job summary This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the Queens Medical Centre Campus and the Leengate Building covering the reception for Outpatients, Therapies, Rehabilitation and Orthotics. The Clinic Receptionists core working hours are Monday to Friday between 8am-6pm, with the occasional evening clinics which may require you to finish later. You will have excellent customer service skills and be committed to providing a first class service to all our patients Please note, the vacancy may be closed early if a suitable number of applications have been received. You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS. The shifts will be on a Rota basis depending on the department needs. Main duties of the job In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert. Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You'll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. About us With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 23 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 164-6701637 Job locations QMC Campus Derby Road Nottingham NG7 2UH Job description Job responsibilities Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. Job description Job responsibilities Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. Person Specification Training & Qualifications Essential To be educated to 'O' level, GCSE or equivalent Experience of Microsoft packages Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Proven general office experience Excellent Customer Service Skills Experience of Team Working Excellent Telephone Manner Desirable Knowledge of clinic reception work Knowledge of hospital IT systems, e.g. Medway PAS, Notis 18 week RTT knowledge and experience Knowledge of Microsoft Packages Positivity Desirable Enthusiastic to deliver an exceptional Patient Experience to our Patients Person Specification Training & Qualifications Essential To be educated to 'O' level, GCSE or equivalent Experience of Microsoft packages Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Proven general office experience Excellent Customer Service Skills Experience of Team Working Excellent Telephone Manner Desirable Knowledge of clinic reception work Knowledge of hospital IT systems, e.g. Medway PAS, Notis 18 week RTT knowledge and experience Knowledge of Microsoft Packages Positivity Desirable Enthusiastic to deliver an exceptional Patient Experience to our Patients Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Nottingham University Hospitals NHS Trusts Address QMC Campus Derby Road Nottingham NG7 2UH Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)