Let us tell you a bit about us
We're one of the largest lenders in the UK used car finance market. We’ve specialised in motor finance for over 40 years, and are recognised as one of the best car finance providers in the industry.
We’re part of the Aldermore Group, which includes Aldermore Bank plc. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose MotoNovo Finance every week to buy their next car, van or motorbike.
This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.
Let us tell you about the opportunity
As a Dealer Oversight Officer, you will be an integral part of the team who perform regulatory checks, oversee performance, compliance and operational conduct to ensure we maintain and build on our existing relationships with our brokers and dealers to deliver positive customer outcomes.
With strong analytical skills, you will evaluate and interpret data to make recommendations to the business. Working closely with relevant teams and stakeholders, you will ensure matters are proactively attended to, risks are mitigated and issues are both escalated and actioned.
What will your day look like?
As a Dealer Oversight Officer you will;
* Evaluate data and use the information to enhance the business oversight of the customer experience at the point of sale.
* Provide feedback and suggested recommendations, identifying any development or training needs based on findings during oversight checks
* Support management in the development of processes and solutions, documenting with relevant guides and supporting information for governance purposes
* Contribute, support and take ownership of project work to contribute to the development of the Dealer Oversight Framework
* Liaising with senior leadership team, stakeholders and key business areas to support the facilitation of key projects, required by regulation to ensure we are fulfilling our lender requirements
What do we expect from you?
* Analytical mindset with proven ability to identify trends from MI / data suites
* Great time management and organisational skills
* Basic to intermediate Excel skills, to be assessed at interview stage
* Logical approach to data, process and problem solving
* Self-motivated and driven – comfortable in a fast paced environment
* Ability to recommend and deliver innovative and creative ideas
* Attention to detail
* Excellent influencing skills
What can you expect from us?
* A hybrid working policy, 2 days per week onsite in our brand-new central Cardiff office
* A friendly and flexible culture, the same as how we work with our customers
* A growing organisation that means there’s lots of opportunities to progress
* A drive for continuous improvement, which you will be empowered to get behind from day one
* And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential
Still curious?
Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
Please note: we have a thorough referencing process, which includes criminal record checks