Due to growth in our Earth Moving Aftersales department, we are looking for customer-focused Field Service Engineers to join our team in Bathgate.
As a Field Service Engineer at Liebherr-Great Britain, you will carry out maintenance and repair work on our products both at customer sites and onsite at Liebherr, ensuring high-quality standards and optimized repair time. You will play a crucial role in Liebherr-Great Britain's success by increasing customer confidence and repeat business whilst striving to champion the company's key results areas: Business Performance, Customer Focus, People and Teamwork, and Leadership.
Responsibilities
* Carry out servicing, inspection, and repair of earthmoving machinery and equipment at customer premises or on site, or if required, at the appropriate depot.
* Diagnose specific fault issues and take appropriate action.
* Return all warranty and other return parts cleaned and on time, ensuring correct processes for packing and labeling.
* Ensure all service information is read, understood, and filed.
* Correctly file all service manuals and ensure they are consistently updated.
* Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
* Escalate the appropriate action in relation to broken or damaged company equipment.
* Develop an effective working relationship with the support team at the depot and support others where required.
* Maintain a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
* Support the roles of others, ensuring administration and paperwork is completed effectively and on time as required.
* Develop outstanding rapport and relationships with all customers.
* Coordinate with the customer, ensuring that customer needs are understood and that a flexible approach is adopted to meet their needs.
* Work with the customer in mind, making sure that quality work standards are maintained consistently and that post-work, the repair site is clean and left in a condition that satisfies the customer.
* Work in accordance with the company quality assurance guidelines.
* Contribute effectively in recognizing and improving work processes to drive greater efficiency.
* Ensure that self-image is a key contributor to promoting company business, and maintain both personal image and vehicle condition and cleanliness to an exceptional standard at all times.
* Perform any other duty as required by management commensurate with the post.
Your Profile
The Successful Candidate Will Require The Following
* Satisfactory completion of a recognized apprenticeship in a related industry to NVQ level 3 or equivalent.
* GCSE passes grades A-C in Mathematics and English.
* Able to demonstrate previous experience in a similar role and/or industry.
* Flexible approach to work.
* Ability to use own initiative.
* Computer literate and able to demonstrate uses of IT relevant to the role.
* Be able to travel in the UK & Ireland and overseas as required to support business requirements.
Our Offer:
* Competitive wages.
* Development opportunities through OEM training.
* Comprehensive benefits and employer-paid premiums from day one.
* Paid annual leave.
* And much more!
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska at: lgb.careers@liebherr.com.
One Passion. Many Opportunities.
The company
Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales and servicing of Liebherr's products throughout the United Kingdom and Ireland.
Location
Liebherr-Great Britain Ltd.
35 Inchmuir Road
EH48 2EP Bathgate
United Kingdom (GB)
Contact
Aleksandra Szczepanska
lgb.careers@liebherr.com
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