Customer Relationship Manager | United Kingdom | req125006 We are looking for a Customer Relationship Manager to strengthen our team YOUR ROLE As a part of the business development activity, you are responsible for managing customer relationships and needs proactively, on a day-to-day basis. It is expected to be process oriented, pay close attention to detail and have analytical and strategic thinking skills. You are also responsible for the customers assigned to them and the consequences thereof including failure to support, for which corrective measures should be taken according to prevailing procedures to avoid recurrence. YOUR RESPONSIBILITIES Drive operational excellence for assigned accounts. Monitor and improve service delivery on all escalation. Maintain and foster strong long-term relationships with key customers. Identify new opportunities to increase business footprint with key accounts. Serve as a liaison between clients and the Business Development group. Maintain open channels of communication between Sales, Operations, and Quality Assurance. Collaborate with Business Development to propose customer-specific expectations. Maintain Standard Operating Procedures (SOP) and Customer Operating Procedures (COP), up- to -date. YOUR SKILLS AND EXPERIENCES Proven experience in customer relationship management or a similar role. Experience in the logistics or supply chain industry. Strong strategic and analytical thinking skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and projects simultaneously. LI-DM1 GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. CONTACT Dijana Mihic 49 (0)304036371605 ADZN1_UKTJ