Mtc. wish to recruit an outgoing and dynamic Account Manager that can join our existing team and work with our existing clients.
The role will consist of managing our clients and working within our dedicated Aftercare system. You will build strong and positive relationships with clients. Communication will be via phone, email, and the Aftercare system. You will grow a sound understanding of all mtc. services and features and up-sell accordingly to our existing clients. Day-to-day, you will manage clients' questions, expectations on costs, time frames, and ensure clients' support tickets are resolved in a reasonable time scale. Within your role, you will build strong relationships with co-workers across all teams and be prepared to go the extra mile for clients and colleagues at all times. You should be confident in handling any client's concerns or issues. Front coding experience or general technical support experience is also beneficial for the role.
Location: Dundee / Edinburgh
Salary: Negotiable depending on experience
Apply for this job today at Jobs@mtc.co.uk
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