Hire Controller
MAIN PURPOSE OF THE ROLE
To work as part of the team on the hire control desk to ensure that the rental of plant and machinery is done in an effective manner in line with company performance targets.
DIMENSIONS & LIMITS OF AUTHORITY
To work in accordance with Franklin Electric financial guidelines.
PRE-ENTRY EDUCATION/ EXPERIENCE LEVEL
Personal attributes:
1. Have a 'can do' attitude to work and the ability to deliver an excellent customer experience.
2. Confident communicator who enjoys the challenge and responsibility of contributing to a busy operations team.
3. Be able to think quickly on their feet and get the most out of the assets of the company.
4. Work well to deadlines and accurately under pressure, while remaining calm and positive.
5. Strong interpersonal skills and a collaborative style.
6. Experience of working in a fast-paced operational structure.
Education:
To have GCSE (or equivalent) Maths and English Language.
Experience:
To have worked within the plant/tool hire or related industries. Must be computer literate with a good working knowledge of all Microsoft Office products as well as specialist software for rental purposes.
DUTIES & KEY RESPONSIBILITIES
1. Hire Control tasks:
1. Dealing with all hire processes including hire contracts, sourcing of equipment, checking availability of equipment, and arranging deliveries.
2. Ensure the Regional Operation Manager is quickly made aware of any faults or defects as soon as possible.
3. Input all order information onto the Rentalman IT system.
4. Provide costings to the customer.
5. Deal with any customer queries.
6. Arrange off-hires and collection of equipment.
7. Process all paperwork in line with company policies and procedures in a timely and organised manner.
8. Liaise with customers and suppliers over the telephone.
9. Deal with any customer queries in a professional, friendly manner and advise on equipment needs.
10. Process orders with suppliers.
1. General administrative duties:
1. Undertake general administrative tasks as required to support the Regional Operation Manager.
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