And the job listing Expires on February 3, 2025
CLIP is a clean mobility startup based in Brooklyn, NY with the mission to empower more people to bike everyday and mitigate climate change.
CLIP offers the world’s first and only plug-and-play e-bike device that instantly upgrades any personal or shared bike into an e-bike, without requiring any tools or pre-installation.
At its core, CLIP represents a more sustainable, equitable, and accessible approach to the design, manufacturing, and deployment of e-bikes.
CLIP can instantly electrify the 1.5 billion bikes already in circulation at a fraction of the cost and complexity of conventional e-bikes or any other conversion kits.
We are a clean-mobility tech startup based in Brooklyn, New York seeking a talented Customer Success Intern to empower everyone to successfully adopt CLIP into their lifestyle. Join us in creating a greener and more accessible world of transportation.
Responsibilities include:
1. Responding to all inquiries via web messaging, email, phone and social media, in a timely and consistent manner
2. Maintain the Brand image in all communications and be the CLIP voice
3. Connect with the product or leadership teams for issues that can not be solved immediately
4. Manage our CRM system, keeping a complete history of all interactions with our customers
5. Compile and manage a database of issues and solutions to be shared with the product team
6. Onboard new customers, collect feedback and continuously educate them to have the best experience with CLIP
Qualifications:
1. Problem-solving, data management, and organizational skills
2. Clear and direct interpersonal, written and oral communication skills
3. Super patient and loves to engage strangers around an important mission
4. Passion for sustainability, clean mobility and biking
5. Bachelor’s degree in Business/Data Management/Communications
6. Minimum 2 years experience in a customer-centric role
7. Experience with Shopify, Zendesk, and Klaviyo
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