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Worcestershire Acute Hospitals NHS Trust
Location:
Worcestershire, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ef8e4b067342
Job Views:
8
Posted:
02.03.2025
Expiry Date:
16.04.2025
Job Description:
Job summary
We are a busy Emergency Department. We are looking for pleasant and caring Receptionists to join our efficient and professional team. You will have experience of dealing with the general public, be able to manage difficult situations and have a fundamental understanding of medical terminology and symptoms.
You will have a good general level of education at GCSE level or equivalent. You will be able to keep calm in a sometimes pressured and stressful environment, be a good communicator and have excellent organizational skills.
Main duties of the job
Emergency Department Receptionists work a flexible 24-hour rota system to include weekends, nights, and bank holidays as required. In return for your hard work and dedication, we offer excellent opportunities for career progression and professional development. Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting. For an overview of the main duties of the role please see the 'Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.
About us
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.
Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond.
The Trust operates hospital-based services from three sites in Kidderminster, Redditch, and Worcester.
Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.
We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.
Our objectives are simple:
* Best services for local people
* Best experience of care and best outcomes for our patients
* Best use of resources
* Best people
Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services, and our role in the wider health and care system.
We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer.
Job responsibilities
Please refer to the job description attached.
If you have any questions about the position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
* You will have a good general level of education at GCSE level or equivalent.
* Basic keyboard skills/qualification.
Desirable
* Any recognised IT processing/typing qualification.
Knowledge and Skills
Essential
* Basic inputting/keyboard skills.
* Good verbal communication skills.
* Good telephone manner.
* Basic numeracy.
* Legible handwriting.
* Ability to work calmly and prioritise tasks in a busy setting.
Experience
Essential
* Must be used to working in a busy environment with a variety of different people.
* Previous experience of working as a receptionist or administrator dealing with the general public/service users answering general queries.
Desirable
* Previous experience in a health care setting.
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