What you’ll be doing
• Drives and influences improvements to PMO services through the delivery of projects, bringing together cross-functional teams to identify opportunities and achieving targeted performance improvements
• Owns the continuous improvement/transformation governance reporting framework (both internal & external)
• Leads the implementation of continuous improvement opportunities to improve approaches, tools and Process Design & Improvement processes. Responsible for the development and continuous improvement of the approach and tools to support the delivery of the ESN programme
• Articulates and processes thought leadership, influencing active buy in and proactive change management ideals across the programme
• Drives the implementation of robust process governance, co-ordinating cross-functional stakeholders responsible for making decisions about the ESN processes and supporting process transformation. Executes testing of processes against agreed specifications, corporate standards and contractual obligations
The skills you’ll need
Process DesignStakeholder ManagementBusiness Process ImprovementProject/Programme ManagementGrowth Mindset
What we would like to see on your CV
• Track record of leading major business change and improvements in a fast-paced PMO
• In-depth knowledge of the customer contract to drive processes and governance to support it
• Proven background in Process Design and Project/Programme Management
• Excellent stakeholder management and communication skills. Ability to provide inclusive leadership and make the right decisions
• Experience of working on complex HMG/3ES programmes and programme internal communications, would be advantageous
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive pro rata salary
• 10% on target annual bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.