At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we’d love to hear from you. JOB PURPOSE The Account coordinator will deliver a first class service to our customers. Having close interaction with production/operations to ensure the business provides a high level of customer service at all times. SPECIFIC RESPONSIBILITIES Ensure that procedures within the department are followed. Prepare orders/works instruction tickets to enable most efficient and economical utilisation of materials and machinery. Manage Orders for Trial, new and repeat profiles, reviewing the cap loading prior to loading orders. Ensure all orders are released in time to meet customer due dates. Manage artwork and repro requests Communicate with customers Check all information prior to release of job bag to production departments Liaise with internal departments Raise internal requisitions for the ordering of production tooling to meet production deadlines Raise outwork requisitions to meet production due date Ensuring final invoice prices are correct on all orders Review customer specifications and artwork to ensure all requirements are feasible and understood by departments Collating origination, trial and storage costs Requests repeat design samples from Technical design, tracking outstanding designs, ensuring they are despatched to meet customers’ demands. Produce weekly stock reports; arrange invoice and disposal of aged stock. Ensure prompt and accurate filing and archiving of all customer orders ad correspondence. Create order acknowledgements and production schedules for new orders Manage intercompany transfer work Managing Board levels Ensuring costs are charged back to customers origin To ensure and maintain the departments targets and KPI’s are achieved. Maintain a professional manner at all times. Provide information in a concise and timely manner, to both customers and senior account coordinator. Work closely with the external accounts manager to meet customer needs and expectations. Process new enquiries and NPD briefs. Track prices and samples to adhere to customer deadlines. Review cap loading and advise customers of current lead times and advise of any issues regarding due dates Vendor Management – Manage customer stock levels through VMI and forecasting Liaise with retail team regarding retailer launches Submit repro charges to customer to gain PO/advise of invoicing Submit & gain approval on artworks Manage customer board reserve levels in conjunction with the external representative. Co-ordinate customer press passes Recommend potential improvements to Customer Services Manager Regular contact with Customers and visits as required Communicate with internal departments to ensure customer requests are met Strive to exceed customer expectations Grow product knowledge both through regular product training and from working alongside the Customer Service Manager SKILLS/QUALS Excellent customer facing skills First class telephone manner and communication skills both written and verbal. Highly organised An expert communicator at all levels, with proven ability to influence improvement within other functions/departments of the organisation Ability to work under pressure to deliver a high standard of service Ability to manage a small team Able to multi task - Essential Self-Motivated and the ability to motivate others Process relevant information quickly and easily Attention to detail and take pride in your work Excellent organisational and time management skills, with the ability to prioritise Able to work in a fast paced environment – FMCG preferred Strong commercial awareness and business acumen Computer literate, able to operate Microsoft Word, Excel and Outlook/Email Organizing, Planning, and Prioritising Workload to achieve targeted KPI’s INTERPERSONAL SKILLS Highly responsible, reliable and flexible with a strong work ethic Ability to work in a highly pressurised environment Able to effectively prioritise and adapt to a varied and changeable workload Punctual, presentable and with good attendance Reliable Sense of urgency Energy and drive Analytical thinking Results focussed Positive attitude and commitment Ability to establish and maintain effective working relationships Ability to influence others and generate new ideas Effective problem-solving and decision making Forward thinking, innovative and able to see the ‘bigger picture’ Health & Safety Every member of staff must acquaint themselves with the rules governing health and safety within the Organisation and in addition ensure the following: Report any faulty or hazardous fixtures, fittings, furniture or equipment. Do not attempt to repair faulty electrical equipment. Report all accidents involving injury to their manager or team leader immediately and ensure all details are recorded on a First Aid and Accident investigation Report Keep all areas free of obstructions, including Fire exits, Fire equipment and Evacuation routes. Observe all rules and procedures relating to evacuation of premises during an emergency. Ensure the work area is kept clean and tidy.