Join us as an Execution Support Analyst. You will be supporting clients during the life cycle of their trade, from order entry to settlement. You will take client trade instructions telephonically or via email, resolve issues/queries related to client trading activities, assist with client queries, and work with colleagues across the business to deliver excellent investment servicing for clients. The role holder will be responsible for taking client trade instructions across various asset types (e.g. Equities, Fixed Income, Funds inc. ETFs) and follow process to capture those trades in Barclays systems. As an Execution Support Analyst, you will be responsible for achieving world-class client service in accordance with internal procedures, regulatory requirements, and key business drivers. Cultivating a resolution culture where colleagues are customer advocates and are empowered to deal with customer requests fairly at first point of contact. Acting as an ambassador for Barclays by working with the team to connect with and support the needs of the wider community. Identify opportunities to improve client processes and make efficiencies that maximize resources.
We’re looking for someone who:
* Is action-oriented and organized with the ability to handle several tasks simultaneously and prioritize accordingly.
* Is self-motivated, able to work on their own initiative, and remain calm under pressure.
* Has excellent interpersonal and influencing skills, as well as the ability to work as part of a team.
* Has a good understanding of Risk, Compliance, Governance, Control & Regulatory practices, and the role they play within the finance industry.
* Has strong communication, interpersonal, and analytical skills.
* Has basic knowledge of investment types and services and knowledge of the Barclays Investment platform and industry ‘best practice’ in relation to end-to-end processes.
Additional skills include:
A basic understanding of the end-to-end journeys of the following investment types and accompanying services:
* Equities
* Fixed Income (Corporate and Government bonds)
* Funds (inc. ETFs)
* Understanding of the regulatory framework for investments in financial services.
* Experience in process improvement.
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.
This role is based out of Glasgow.
Purpose of the role
To transform innovative ideas into their successful launch and deployment in the market, including management & execution of orders received from PBWM business areas, ensuring that all client deals are executed in a professional manner, through direct negotiation across our approved market counterparties meeting our best execution obligations in line with established policies and procedures.
Accountabilities
* Collaboration with various teams and departments, including Discretionary Portfolio Management, Private Bankers, Execution Only, Smart Investor, Technology, Operations, COO, design, marketing, technology, risk, product development, and legal & Compliance to utilize their unique skillsets to support the development of products, whilst taking account of evolving market demands, customer feedback, and regulatory requirements, adherent to tight deadlines.
* Addressing trading and operational risks through continuous input into supporting the development of detailed project plans that outline timelines, milestones, dependencies, and resource allocation for each initiative product launch, and monitor developments to support the identification and mitigation of potential risks.
* Stakeholder management including internal teams, senior colleagues, and external partners, providing timely updates and addressing concerns.
* Development and execution of training initiatives and product documentation for the utilization of internal teams, such as sales and customer service, to improve knowledge and quality of customer support and product maintenance.
* Management of the migration of existing data to new systems and ensuring seamless integration with existing platforms. Execution of all client deals, ensuring that they are executed in a professional manner, through direct negotiation across our approved market counterparties meeting our best execution obligations in line with established policies and procedures.
* Execution of pilot programs and analysis of customer feedback to identify areas for improvement and refine the product before rollout/launch.
* Keep up to date with market news and stay abreast of upcoming primary market issues in order to manage the book building of internal client orders and communication with the relevant sale and syndicate teams managing the book on behalf of the issuer.
* Provision of support to customers experiencing issues with the new product and working to resolve them efficiently.
* Maintain relationships with Market Counterparties by supporting the management of regular service meetings with major counterparties and our chosen Multilateral Trading Facility (Providers) with a view to improve upon the current service offerings.
Analyst Expectations
* Will have an impact on the work of related teams within the area.
* Partner with other functions and business areas.
* Takes responsibility for end results of a team’s operational processing and activities.
* Escalate breaches of policies/procedures appropriately.
* Take responsibility for embedding new policies/procedures adopted due to risk mitigation.
* Advise and influence decision making within own area of expertise.
* Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct.
* Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organization's products, services, and processes within the function.
* Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function.
* Make evaluative judgments based on the analysis of factual information, paying attention to detail.
* Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
* Guide and persuade team members and communicate complex/sensitive information.
* Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team and external to the organization.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.
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