A business services company is searching for a Debt Collection Advisor to join the growing and dynamic team in the Southampton area. Your Role While in this position your duties may include but are not limited to: Proactively contacting customers over the phone and via email to ensure that payments are collected for outstanding payments Processing payments via the phone Handling matters regarding direct-debits, including resetting or making changes to arrangements Maintaining records of all communications with customers, ensuring these are accurate and done in a timely manner Handling customer queries and issues in a quick and efficient manner, ensuring that a resolution is found or the problem is escalated if needed Striving to ensure that all outcomes for customers are fair and also in the customers best interest where possible You MUST Have Please apply ONLY if you meet the following criteria: Previous credit control or debt collection experience Excellent communication skills Strong, positive telephone manner Good ability to use Microsoft Office and accounting systems such as Sage Your Opportunity The position holder will join debt collection and credit control team, working alongside other colleagues of all levels. This team deal with multiple aspects of credit control and debt collection, in both an internal and external capacity for their clients.For this position, applicants could receive a salary up to £30,000, depending upon experience, with a discretionary company bonus. You will also be eligible to receive a plethora of other benefits and rewards to compliment this base salary, including excellent holiday, pension, employee schemes and opportunities. This role will be perfect for the position holder to build themselves excellent experience and the chance to work within a market leading, respectable company, with promising growth potential.If you are interested in this opportunity, and would like to find out more information, please reach out to: Phoebe Jones - Talent Acquisition SpecialistM: E: