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Join our team within our Parts & front of house areas at Peterborough
Salary up to £14.50 per hour (dependent upon skill set/experience)
Working hrs:
Monday to Friday
0900hrs to 1700hrs (1/2 hr unpaid lunch)
Alternative Saturday 0800hrs to 1200hrs @ overtime @ time and a half
* Health cash plan with access to dental insurance
* 25 days holiday raising with service to 30 days + bank holidays
* Employee savings and retail discounts
* Enhanced Maternity/Paternity scheme
* Ignition, our electric vehicle salary sacrifice scheme
* Cycle to work scheme
* Career development opportunities, along with training plans managed through our inhouse Technical training team.
* Support for you and your family through an online Wellbeing centre
Who are you?
There are some essential components needed for this job
* Strong customer orientation with the ability to work in an organised & methodical manner in a fast moving environment.
* Good communication skills and ability to modify your approach in specific circumstances to ensure a positive outcome. Proven negotiation skills and experience of selling techniques, with a team player mentality and a flexible and positive approach.
* Previous experience in a similar role is ideal but not essential as training and support will be provided. However, strong IT skills will be required.
If you have had exposure to any of the following skills, then this would be advantageous but not essential as training will be given:
* Familiarisation with booking times
* Familiarisation with vehicle parts.
* Good communication skills, both written and oral.
* IT knowledge, although training will be given on in-house systems.
What will you be doing
Working within both front of house and Parts, this is a varied role!
* Be the first line contact for customers to identify service parts requirements and assist in preparing the necessary depot actions to meet those customer requirements.
* Assist and serve counter sale customers by identifying parts required and supporting other team members when necessary.
* Carry out the Service Department’s invoicing and administration systems efficiently.
* Greet customers in a courteous manner, interpret their requirements and complete the necessary paperwork to enable work to be undertaken.
* Effectively monitor the Work In Progress (WIP) reports to clear Workshop instructions as soon as possible.
* Liaise with the Workshop Foreman to maximise Workshop loading to ensure efficiency and profitability.
* Inform customers of completion times and payment methods.
* Contact customers to inform them of any additional work required and issue accurate quotations to gain the necessary authority to complete the work.
* Ensure Customer orders are taken and supplied to the correct specification.
* Ensure that parts required for customers are picked and allocated to the correct delivery route(s).
* Ensure that procedures are correctly carried out for the ordering of goods and their receipt.
* Document and report the condition of parts received notifying any relevant party of damage or concerns.
* Inspect old units or parts returned for credit and report damaged or unsuitable items to the Parts Manager.
* Work as a team player, flexible and helpful ensuring support for both colleague and customer.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.
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