Operations Coordinator 1 x Permanent 1 x 12-month fixed term Salary: £24,200.00 - £25,000.00 per year Location: Milton Keynes On-Site Are you ready to take on a dynamic role at the heart of examination processing? Do you have the resilience and proactive mindset to enjoy working through peaks and troughs? As an Operations Coordinator in our Scanning Centre, you'll be at the forefront of ensuring examination scripts are handled with care, precision, and efficiency from the moment they arrive to secure storage. This is more than just a role-it's your opportunity to lead teams, uphold quality standards, and drive process improvements. During our peak busy periods, you'll take responsibility for a specific function within the Scanning Centre, supervising and motivating a team of temporary workers on day or night shifts to ensure productivity targets are met and every script is processed accurately. This role requires physical involvement, as you'll oversee operations, maintain quality standards, and contribute to the smooth running of a fast-paced and crucial period. From day one, you'll receive on-the-job training and support to succeed. You'll develop expertise in managing workflows and data, alongside building people management skills to lead and inspire your team effectively. What will I be doing? Provide support to teams of temporary staff during peak periods, including mentoring, training, and ensuring consistent high-quality performance and productivity. Prepare detailed productivity reports to aid workforce planning, including metrics such as attendance, performance rates, and quality statistics. Oversee the efficient execution of critical tasks, including goods-in processing, examination script processing, warehouse operations, and secure script destruction, while maintaining strict quality and performance standards. Perform daily operational tasks outside of peak periods, such as logging, scanning, and warehouse activities. Contribute to continuous improvement by supporting lessons learned initiatives and implementing process enhancements to optimise operations. What's in it for me? A supportive team that values communication and teamwork to achieve shared goals. Access, from day one, to an incredible pension scheme which could have employee and employer contributions jointly totalling up to 18.5% 25 days annual leave, rising a day per year for your first five years with Bank Holidays and additional closure days at Christmas. Private Medical Insurance and a Health Care Cash Reward Plan as well as paid volunteering days Take 5 additional paid days to participate in volunteering activities that are close to your heart. What do I need to be successful? Demonstrated success in supervising and leading teams, particularly in repetitive, high-quality work settings. Proficiency in Microsoft Office tools such as Word, Excel, and SharePoint. Keen attention to detail, following instructions accurately, and the ability to train and supervise staff effectively. Able to work shifts and extend hours during peak times as required. What Next? Please upload your most recent CV with a cover letter detailing your skills and experience for this role. Applications close at 23:59 on Thursday 6th February with interviews being held at our Wymbush office Tuesday 11th February. Every application will receive a response. AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. CRE23 ADZN1_UKTJ