CRM & Company Administrator | Birmingham – Water Orton | Office-Based with Occasional Work-from-Home Benefit | 45 hours per week (8am till 5pm) | £25,000 - £30,000 per year Our client is a dynamic company dedicated to exceptional customer service and operational efficiency. They are seeking a motivated individual to join their team, grow with the business, and take on managerial responsibilities in the future. Please note that our client requires both a CV and a cover letter for your application. The position is available immediately for the right candidate. Are You the Right Person for the Job? High customer service skills and a desire to help Excellent attention to detail and the ability to solve problems Familiarity with CRM systems and a willingness to learn new tools Experience with credit control processes A drive for paperless operations and organizational efficiency Proficiency in Microsoft Word, Excel, and Teams A team player attitude who can also work independently What Will Your Role Look Like? Managing incoming calls and customer queries, directing them as necessary Using the CRM system to raise tickets, manage accounts, and schedule future deliveries Maintaining clean and organized records, both digitally and physically Ensuring adherence to job KPIs Assisting in general office administration and contributing to a collaborative team environment What Can You Expect in Return? Competitive salary Company Pensions and a company perk scheme is available Free parking with security camera cover Full training on the CRM system, both in-house and external Opportunities for professional growth and development within the company Flexibility for occasional work-from-home days after training Interview Process The interview process consists of two stages before an offer is made, if successful. The first stage is a 15-20 minute telephone interview, followed by a 30-minute in-person interview as the second stage. Feedback will only be provided for candidates who attend the in-person interview. What's next? It's easy Click “APPLY” now We can't wait to hear from you Your data will be handled in line with GDPR.