Summary Customer service Job description FUNCTIONAL RESPONSIBILITIES AND DUTIES • Answer inbound calls. • Action emails sent into both your personal inboxes and team inboxes. • Deal with our smaller resellers in the channel, this includes: sign ups, quoting, assisting with the Partner Portal – processing orders etc., identifying the larger resellers that have potential and flagging to department manager, renewal calls. • Pass calls from our larger resellers through to the relevant Account Managers. • Provide quotations to home users. • Issue trials to home users. • Amend Customer’s licenses. • Process orders and take payments from direct customers. • Make outbound courtesy calls to existing end users. • General administrative office tasks. REQUIREMENTS Experience: • Previous Customer Service Experience with some phone experience Knowledge: • Basic knowledge of Microsoft Excel • Knowledge of Microsoft Outlook • Basic knowledge of IT Security Language: • C2 English - Proficient Communication: • Excellent telephone skills • Excellent written skills Personal characteristics: • Strong organisational and time management skills • Able to manage high call volumes and cope well under pressure • Ability to work well in a team and on your own ADDITIONAL INFORMATION Travel: • None Confidential information: • Access to customer contact details Benefits Health & well-being Health insurance Death in service Employee assistance program (EAP) Pension Perkbox Free sight tests and discount on glasses Sick pay Extra holiday Wellbeing Allowance Family Child Birth Allowance Marriage Allowance Enhanced Parental leave Office Free Parking Hot and cold drinks and fruit Friday Breakfast Christmas PartySummer Party Other Loyalty award Employee referral scheme Cycle to work Tech Scheme Christmas Hamper Primary location Bournemouth Additional locations Time type Full time