Job summary We are pleased to announce an exciting opportunity to join our Single Point of Access Team as a Referral Triage Administrator. In this role, you will play a crucial part in delivering excellent patient care by ensuring that patients and service users are directed to the appropriate services that best meet their needs. Working Hours: We operate a 7-day service, with shifts running from 07:30 am to 20:00 pm, including coverage during bank holidays. As such, flexibility is required in this role. Please note, our service has now moved to Sandwell Council House, which will be your main base of work. Join us in supporting our patients and service users in accessing the care they need Main duties of the job Key Responsibilities: Referral and Documentation Management : Upload referrals and relevant documents to patient records accurately. Communication : Receive and make telephone calls to assist patients, service users, and internal teams. Appointment Scheduling : Book appointments for patients as per clinical and non-clinical requests. Administrative Support : Perform general administrative duties as required, including filing and record-keeping. Liaison with External Agencies : Coordinate with external agencies such as GPs, NHS 111, and West Midlands Ambulance Services. About us Sandwell and West Birmingham NHS Trust (SWBT) is an integrated careorganisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality. Our new acute hospital, the Midland Metropolitan University Hospital (MMUH), opens in 2024 and will provide care to our local population from first class, purpose-built premises.As a result, the base of this role may change to MMUH from 2024 (or beyond). If this is applicable to your role, you will be informed during the recruitment process and continuing your application with this understanding.The development of the new hospital will play an important role in the regeneration of the wider area and in improving the lives of local people and reducing health inequalities. We have three newly emerging strategic objectives: Our People - to cultivate and sustain happy, productive and engaged staff Our Patients - to be good or outstanding in everything we do Our Population - to work seamlessly with our partners to improve live Date posted 24 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 381-CT-6668486 Job locations Sandwell Council House Freeth Street Oldbury B69 3DE Job description Job responsibilities Please see attached Job Description and Personal Specification for full details of what this role entails Job description Job responsibilities Please see attached Job Description and Personal Specification for full details of what this role entails Person Specification Qualification Essential GCSE English & Maths (or equivalent) Grade C or above Desirable NVQ level 2 qualification or equivalent in a health/social care/admin related subject. Experience Essential Experience of Microsoft Office Products Experience of Working within a Team Ability to work under pressure independently Excellent Communication Skills Desirable Understanding of Medical Terminology Previous NHS Experience Experience of Clinical Systems/PAS/SystmOne Person Specification Qualification Essential GCSE English & Maths (or equivalent) Grade C or above Desirable NVQ level 2 qualification or equivalent in a health/social care/admin related subject. Experience Essential Experience of Microsoft Office Products Experience of Working within a Team Ability to work under pressure independently Excellent Communication Skills Desirable Understanding of Medical Terminology Previous NHS Experience Experience of Clinical Systems/PAS/SystmOne Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sandwell and West Birmingham NHS Trust Address Sandwell Council House Freeth Street Oldbury B69 3DE Employer's website https://www.swbh.nhs.uk/ (Opens in a new tab)